St. Croix Auger Motor & Safety Switch Troubleshooting with Mr. Pellethead

Posted on by Earth Sense Energy System
Auger Motor 2RPM

John purchased a new auger motor for his 2005 St. Croix Afton Bay. John called and said the motor did not work. Mr. Pellethead recommended he run the motor direct to troubleshoot whether it was the motor or a safety issue. John replied back that the motor ran fine when operating to direct power. He asked how he would go about locating what was causing the problem and not allowing the motor to operate. (Check this blog post to learn how to direct test/bench test an auger motor.)

Mr. Pellethead Replies:

I’m going to assume it’s either the pressure/vacuum switch or the high limit snap switch in your stove that’s not allowing the auger motor to work.

1. Make sure your exhaust vent pipe is clean all the way through. Combustion/Exhaust motor housing is clean as well. We offer vent cleaning kits and a high powered vent vacuum cleaning option.
2. Make sure the door seal and ash pan seal are tight all the way around. (Use a piece of paper, stick halfway in and shut door. Should have strong resistance when you pull out). Do around the main door and ash door.
3. High limit snap switch may have a red ‘reset’ button in the center of it. Push that in. If for whatever reason the stove got to hot it may have tripped the high limit. Located in the rear of the stove either by the back wall or auger shaft tube. Not all models had a resettable snap switch. Your owners manual will indicate which one and where for your year model.

How did your fire look when the stove was running last? Was it a torchy, vibrant, clean looking fire or was it a lazy, dirty, sooty fire? Could also be the combustion fan no longer providing enough air. This would trip the pressure switch and not allow the auger motor to run.

Both the Vacuum Switch and High limit snap switch can be bypassed TO TEST ONLY. You can make up a short jumper wire using male connector ends. Pull the wires off the safety switch and connect together with the jumper wire. if the motor works you know it’s either the switch itself that is bad or something else with the stove that needs to be addressed before it starts operating again (safety issue/s like plugged exhaust, leaky gasket, weak exhaust fan, etc..)

NEVER LEAVE SAFETY SWITCHES BYPASSED; FOR TROUBLESHOOTING ONLY.

Contact Mr. Pellethead for expert advice on how to service, maintain and take care of your pellet stove.

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    75 Responses to St. Croix Auger Motor & Safety Switch Troubleshooting with Mr. Pellethead

    Michael Stankewitz says: March 25, 2015 at 4:02 pm

    My auger motor is running constant at times and the stove is not shutting itself off. The stove gets very hot. this is very scary. Good part of the time it runs fine
    Stove is a kozi 100 going on 7 yr. old.
    any Ideas thanks

    Reply
    Earth Sense Energy System says: March 26, 2015 at 4:41 pm

    Michael,

    Thanks for contacting us. If your stove is feeding continuously and/or not shutting itself off, we would be fairly certain that the issue is with the control/circuit board. Do you have a touch pad control board or a rotary (knob) style control board on the Kozi? Happy to assist. You can email me direct if you wish at [email protected]. We’ll get you taken care of.

    Thanks,
    MP

    Reply
    KD says: October 24, 2015 at 1:31 am

    My St Croix pellet stove turns on and feeds the pellet and ignites. After the initial pellets are burnt off the stove doesnt feed anymore and shuts itself off. Any tips to this. Im guessing its a quick fix. ??

    Reply
    Earth Sense Energy System says: October 24, 2015 at 1:51 am

    Thanks for contacting us. In most cases this would either be an issue with the Proof of Fire snap Disc (Most Likely), or the pressure/ vacuum switch. To troubleshoot you can bypass the switch/sensor by pulling off the two wire leads and using a short ‘jumper’ wire to connect the two wires together. Try the proof of fire switch first (On most St. Croix models this will be located on your exhaust fan housing.). Your owners manual will also indicate where the P.O.F. snap switch is. NEVER leave a switch bypassed, this is for troubleshooting only. Please email me direct at [email protected] and let me know what you find out and what part you need to replace. We’ll make sure to promptly take care of you.

    Thanks,
    Taylor

    Reply
    scott says: February 9, 2016 at 2:46 pm

    hi, 2006 st croix afton bay the auger turns sometimes with when i hit manual feed and sometimes i hear a humming noise and it doesn’t turn. nothing jammed the hopper is empty and cleaned out. called st croix they said it should turn every time you hit manual feed. bad motor?

    Reply
    Earth Sense Energy System says: February 9, 2016 at 7:02 pm

    Scott,

    Thanks for contacting us, happy to assist. Yes, your auger/feed motor should turn every time you hold down the manual feed button. By what you are describing it would appear to be most likely that the issue is with the motor itself. My suggestion would be to do a ‘bench-test’ with the motor. Pull the motor out of the unit, take an old cord and put two connectors on the end that will adapt to your auger motor leads. Connect and plug into a wall outlet. Grab a pair of pliers and a rag. Grip the auger motor shaft with the rag over it. With a good grip there should be enough torque where you will not be able to stop the shaft from turning. If you can stop the auger motor shaft and/or if it’s running inconsistently when plugged direct into the wall then that would verify a new auger motor being needed. If the motor checks out good I suggest a further inspection and removal of the auger shaft itself. Let us know, we are happy to assist. We offer all St. Croix parts and guarantee the lowest prices and fastest shipping.

    Thanks,
    -Mr. Pellethead

    Reply
    scott says: February 10, 2016 at 2:18 pm

    hi thanks for reply. i took the motor and auger out last night. took gear box apart added more grease to gears and tested the motor. it did run BUT it was cold too. once the stove heats up the auger light comes on and i no longer hear the motor turn and pellets don’t drop. i touch the motor and it’s pretty darn hot too. sounds like a dead spot in the motor if i had to guess and when electric motors start to go bad they get dead spots and get hot. also, last year in march i had an object jam up my auger and i didn’t know until the stove went out. i am wondering if the motor did get a dead spot during that instance and it began to die after that.

    my new motor and gear box will arrive today i’ll put it in and let you know.

    Reply
    scott says: February 10, 2016 at 2:26 pm

    btw the stove began to lose flame after 30 mins and shut off by 45 mins or so. that’s how this all started. flame was strong then just began to fade. cleaned entire stove, very well. cleaned out exhaust motor and underneath. cleaned out room fan all high pressure air from compressor. did the leaf blower clean. scraped inside the ash openings. vacuumed the entire stove. then i jumped all 3 switches one by one and still got same issue. then emptied the hopper completely and saw that i could not spin the auger when i hit the manaul feed button every single time. i’d day every 3rd press it would just make a humming noise and light would light up but auger did not move. if this auger isn’t spinning every time the auger gets power then i would lose flame and the motor worn, getting hot and or has a bad spot and once stove heats up the motor heats up and begins to fail.

    this is my theory.

    Reply
    scott says: February 10, 2016 at 2:48 pm

    sorry a couple more things. when stove shuts off #3 blinks. also replace the board too with a new one and still no good cause st croix felt it was a bad board.

    Reply
    Tony Petulla says: July 28, 2016 at 1:06 pm

    The service man replaced the control board and sensor switch. The problem is that after the fire is shut down , the motor will keep blowing and never shut down What is the problem

    Reply
    Earth Sense Energy System says: July 29, 2016 at 6:07 pm

    Tony,

    Thanks for contacting us, we are happy to assist. Is it your exhaust fan or room air fan that continues to run once the unit is in shutdown? In either case this would typically be one of the snap switches in the unit. Please let us know which blower, also if you could let us know which model St. Croix you have and the approx. age that would be helpful as we troubleshoot. I assume the new board replaced is a touch button LED control board correct? Please email us direct for faster response at [email protected] – Thank you, Taylor M. -Earth Sense

    Reply
    Michael Piasecki says: October 22, 2016 at 4:24 pm

    Hey I been having a problem with my pellet stove it won’t self feed itself. I can manually feed it but even doing that it doesn’t seem like it’s feeding enough pellets. Also my light on my control panel aren’t lit. What can be the problem

    Reply
    Earth Sense Energy System says: December 1, 2016 at 1:22 pm

    Michael,

    Thanks for contacting us. If your stove doesn’t appear to be feeding the right amount of fuel when holding down the manual feed it would either be a weak motor issue or a control board issue. Not feeding on it’s own could be a vacuum issue or control board issue. If you are saying the lights on your control board are not coming on, then I would lean towards the direction of the issue being with the circuit board itself. If needed we can test the board for you. Let us know, we are happy to assist. You can reach us direct at [email protected].

    Thanks again,
    Taylor-ESESstoves

    Reply
    william straite says: October 25, 2016 at 2:45 pm

    I purchased a St. Croix Afton Bay Pellet stove. I’m burning it on the number 3 setting as it can be set from 1 to 5. I’m having a constant problem with the stove overfeeding pellets into the burn pot. It cause a fire in the ash pan and also has burned back up the auger and started the hopper smoldering. Any suggestions

    Reply
    Earth Sense Energy System says: October 25, 2016 at 3:02 pm

    William,

    Thanks for contacting us. This issue could be caused by a number of things; always important to start with the simplest items first. In 90% of the cases the issue described here would be related to cleaning – ash build up in the stove. Thoroughly inspect and clean your vent exhaust pipe, pull off your exhaust fan and clean the combustion manifold, open the ash traps to the lower left and right of the burn pot and clean thoroughly.

    Make sure the shaker underneath the firepot is pushed all the way in during operation. Remove the burn pot and shaker plate underneath making sure all the holes are clear and the ash is cleaned out of that area. Make sure the burn pot and shaker are seating properly once re-installed.

    Inspect the intake tube on the rear of the unit that goes to the underneath of the firepot – make sure there are no obstructions.

    Check the gasket seal around the door and the gasket seal around the ash pan. Use a piece of paper, stick half in/half out and close the door on it. Should be heavy resistance when pulling it out. Check multiple spots around the door.

    Inspect your pellet fuel. Make sure the pellets haven’t gotten wet or are ‘swelled’. Use a premium quality fuel – we recommend softwood fuels for best performance.

    Let’s start there before we start looking at the electrical and safety components in the stove.

    Feel free to email direct as well – [email protected]

    Thanks again, we are happy to help get everything back up and running 100%

    Sincerely,
    Taylor

    Reply
    Don S says: November 5, 2016 at 8:46 am

    I’m having problem with no power to auger motor, when I hook up 110 directly it works I bypass vacuum & hi temp switch & still does not have power am I missing something???? I’ve clean out exhaust fan & lub bushing on auger shaft!!!!

    Reply
    Earth Sense Energy System says: December 1, 2016 at 1:18 pm

    Don,

    Thanks for contacting us. Ok, so you ruled out the auger motor and that works, good. When bypassing the Vac switch and high limit you connected the two lead wires together with a jumper or alligator clip correct? Make sure there was good connection between the bypass/jump. Other than that, double check the combustion/exhaust fan voltage; should be running very close to line voltage during start-up; 110-120V. If nothing changes it could be your control/circuit board causing the issue. If needed we do offer a service where we can do a diagnostics check on your board and functionality checklist. Let us know, we are happy to assist. You can reach us direct at [email protected].

    Thanks,
    Taylor-ESESstoves

    Reply
    Dennis Fisher says: November 7, 2016 at 3:53 pm

    St Croix afton bay pellet stove will not start, replaced control board, and replaced convection blower. When pushing the on off button, it does nothing. no lights, nothing…If I remove the lead from the convection blower, that hooks to the power block, the control board will tick..any suggestions?

    Reply
    Earth Sense Energy System says: December 1, 2016 at 1:13 pm

    Dennis,

    Thanks for contacting us. Very odd issue here; happy to see how we can assist. In my eyes it has to be something with the control board or with the power block itself. Inspect all wiring and use a voltage meter coming off the power block. See where power is coming in and where it is not. Also, important to check the simple things first and make sure the outlet itself has proper voltage and polarity. Let us know what you find, you can email us direct at [email protected].
    Thanks,
    Taylor-ESESstoves

    Reply
    Rob Rose says: November 17, 2016 at 9:46 am

    My st croix stover will not auger at all. I have taken it apart and at first the motor worked but but back together and now back together does not work. so took apart and now will not work at all.

    Reply
    Earth Sense Energy System says: November 17, 2016 at 2:41 pm

    Rob,

    Thanks for contacting us. There could be a number of reasons why the auger motor is not working in your stove. Could be the motor itself, Vacuum Switch, High Limit Switch, Gasket Seals, Plugged Exhaust, Plugged ash traps/exhaust manifold or the Exhaust/Combustion motor not working properly. Start with the easiest items first. Have you tried running direct power to your auger motor? Take an old cord, put two connectors on the end, connect to your auger motor leads and plug directly into the wall. This will let us know if the auger motor is good or bad. Let’s start there. Let us know what you find, we are happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    Jake H says: November 18, 2016 at 1:02 pm

    Hi, I have a St Croix pellet stove that doesn’t auger by itself. The auger works when I flip the manual feed on, so I’m pretty sure it’s a sensor giving me problems. The model of this stove is unclear, all I find is “date of manufacture”. Dec. 1997. Any clues on where to start?

    Reply
    Earth Sense Energy System says: November 18, 2016 at 2:28 pm

    Jake,

    Thanks for contacting us. I would start with the pressure vacuum switch. It could be a bad switch or it could be the switch is not locking in due to plugged exhaust, plugged ash traps, Leaky door or ash pan gasket seal or weak combustion/exhaust fan. To troubleshoot you can pull the two lead wires off the vacuum switch and connect the wires together using a jumper wire or alligator clips. DO NOT leave the switch bypassed, it’s only for testing/troubleshooting. Let us know what you find, we are happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    Jack says: November 20, 2016 at 5:18 pm

    I have several St Croix corn stoves. The one in my garage lights and burns good for a while but the power button continues to flash. Never seems to have a good flame past the # 1 setting

    Reply
    Earth Sense Energy System says: November 21, 2016 at 12:51 pm

    Jack,

    Thanks for contacting us, happy to assist. The issue/s you are describing are related to an airflow issue. Could be a number of things including Gasket leakage, bottom ash cleanout slide not fully closing, unseen passage blockage (We recommend the use of a leafblower vac – http://pellethead.com/product/toro-vacuum-vent-cleaning-system-part-mar51574/), or a weak or worn out combustion exhaust fan. Start with that and unless a leaf blower extraction is done the blockage cannot be ruled out. Over 90% of these cases it is an ash blockage in the unit. Let us know what you find, we are happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    jamie says: November 21, 2016 at 5:08 pm

    i bought an auger motor and it didnt have a fan , the old motor has a fan…do i need the fan?

    Reply
    Earth Sense Energy System says: November 21, 2016 at 5:11 pm

    Jamie,

    Thanks for contacting us. The earlier motors had the rear plastic cooling fan. The new motors we offer are needle point ball bearing and operate cooler than the original motors not having or requiring the plastic cooling fan. Any further questions let us know, we are happy to assist.

    Sincerely,
    Taylor-ESESstoves

    Reply
    rob bradshaw says: November 29, 2016 at 10:05 pm

    Our Afton Bay doesn’t seem to shut off with thermostat. turned temp down to 40 and still runs full speed at 1 rating. Was on Tstat. Older stove but new to me. Had it service checked OK by orig owner but don’t know what they did.

    Reply
    Earth Sense Energy System says: November 30, 2016 at 3:20 pm

    Rob,

    Thanks for contacting us, happy to assist. I assume you have the digital LED board on your Afton Bay being you mentioned it was on Tstat mode. On Tstat mode the unit will not shut off. It goes down to a low fire and remains there until the thermostat calls for heat again. On Smartstat mode, the unit will go down to a low fire for a period of 60 minutes. If heat is not called for after that period of time, the unit will shut itself down and turn itself back on when the thermostat calls for heat. Let me know if that answers your question/concern. If you need any further info on the operation we are happy to send the correct documents your way.

    Thanks again,
    Taylor-ESESstoves

    Reply
    Jeremy says: December 3, 2016 at 2:22 pm

    I have a st croix afton bay, the issue I have is the fire burns good on 1,2, and 3. If I put it on 4 or 5 it overheats and I need to reset (by pressing the button back in) the flame pattern looks good but it gets to hot and shuts the stove down. I cleaned all the clean outs, removed the exhaust fan and cleaned that as well as Inside where it connects and also cleaned the damper tube. All gaskets look good. I cannot figure out what is causing the stove to shut done on setting 4 and 5. Also the blower motor seems to be working fine and u can hear it kick up a bit when you go from 3 to 4. Any help is much appreciated. Thank you

    Reply
    Earth Sense Energy System says: December 3, 2016 at 9:23 pm

    Jeremy,

    Thanks for contacting us. Happy to assist. On setting 4 and 5 is your flame still rapid and torchy or does it appear somewhat lazy with the firepot building up with fuel? If you have a nice crisp, torchy fire on settings 4 and 5 it could simply be a High Limit switch that is going weak/faulty. Especially with you mentioning all of the areas of the stove you have inspected and checked. If your flame is getting lazy and burnpot is filling up with fuel on settings 4 and 5 then we will want to take a closer look at what’s potentially causing that issue. I would start with inspecting the firepot, versa grate shaker plate underneath and making sure the versa grate is working properly and moving the shaker back and forth. Additionally lets make sure the shaker rod under the front door ash lip is pushed all the way in. If that is open even a slight amount the combustion air will lose the velocity that needs needs to be directed through the firepot. Please let us know, we are happy to help get this figured out with you and get your stove back up and running to 100%.

    Thanks,
    Taylor-ESESstoves

    Reply
    Dan Bobbie says: December 5, 2016 at 5:34 pm

    i have a york model, the problem i’m having is that the lights on my control board aren’t coming on. I can manual feed the pellets but it won’t drop them by itself. is it a switch or the board?

    Reply
    Earth Sense Energy System says: December 5, 2016 at 7:25 pm

    Dan,
    Thanks for contacting us, happy to assist. Typically I would say if there are no lights coming on the board there is a circuit board issue. Do you have a digital LED board or an early board with the rocker switches and turn knob? If you have the earlier rotary knob board it could potentially be either the POF low limit switch or vacuum switch if the unit is feeding when you press manual feed. Both switches can be bypassed for testing purposes only. Let us know we’re happy to help.

    Taylor-ESESstoves

    Reply
    Joanne Gienau says: December 6, 2016 at 5:27 pm

    Help. Can not get my corn stove to keep life. Have a nice flame then in an instant its out.

    Reply
    Earth Sense Energy System says: December 7, 2016 at 2:02 pm

    Joanne,

    Thanks for contacting us. I’m assuming you have a St. Croix corn stove correct? How long does it operate before it goes out? With St. Croix corn stove units they have an extended start up cycle. It’s important you build a really good fire so that it stays burning long enough to lock in the proof of fire on the unit. We recommend filling the the firepot half full of pellets or corn and then your firestarter on top. Light the fire, wait a couple minutes, then shut the door and turn the unit on. If it continues to go out we may have a vacuum issue or proof of fire issue. Let us know, we are happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    KELLY MROCZKOWSKI says: December 6, 2016 at 9:29 pm

    Have an issue with my st croix stove lately. Sometimes it will start up just fine, have a thermostat connected to it and it is set on smart stat. Then the next time it starts up and kicks right back out and then red light flashes. If I push the on/off button it will reset and run fine till the next time. It does not kick out every time though. Sometimes it works fine and then it will kick out again after working one or two times. What could be the issue?

    Reply
    KELLY MROCZKOWSKI says: December 7, 2016 at 3:52 am

    This morning the red light was flashing again. Pushed the on/off button, fan kicked in for about 5seconds and kicked out, red light started flashing again. So bushed the on/off button again and fan kicked in and then I could hear the auger turn, this time it started up. Hope you can tell us what we need to do since it is finally getting cold out.

    Reply
    Earth Sense Energy System says: December 7, 2016 at 2:10 pm

    Hey Kelly,

    See my previous response. I will also send you a direct email so we can assist you with the situation here and get your stove back to operating correctly.

    Thanks again,
    Taylor-ESESstoves

    Reply
    Earth Sense Energy System says: December 7, 2016 at 2:08 pm

    Kelly,

    Thanks for contacting us, we are happy to assist. We always want to check the easiest things first. This issue could be related to your thermostat itself. Have you tried operating the unit on the manual setting or on t-stat? Any issues when operating on those settings? With what you are describing it sounds like an issue with the thermostat giving proper signal to the control board. Double check your thermostat connections and make sure they are secure. If you have a secondary standard wall thermostat try switching it out and see what happens. We do offer the St. Croix factory thermostat in case that is the issue and you need to replace. Keep us posted, we are happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    MR says: December 9, 2016 at 6:03 pm

    The glass gets a black soot build up on it after about 2 days of running. Is there any adjustments in can make to avoid this black soot build up?

    Reply
    Earth Sense Energy System says: December 10, 2016 at 11:43 am

    Thanks for contacting us, happy to assist. Generally speaking if you are getting a black sooty build-up on your glass that is a direct indication that there is a fuel to air ratio problem. In 90% of the cases it would be related to a cleaning issue and ash plugged up in the stove somewhere. You also will want to check your gasket seals on the door and ash pan door if applicable. Use a dollar bill, place half in and half out, close the door and see how much resistance there is when you pull it out. Should be very tight. Check in multiple spots around the door. Also inspect your burn pot, versa grate shaker underneath the burnpot and exhaust motor itself to ensure it’s operating at correct voltage. You should have a crisp, torchy fire in the unit leaving a white/grey type of build-up on the glass. If you are always running the stove on the low #1 or #2 settings, it is much more prone to getting a black sooty build-up. If this is the case, crank the unit on high every once in a while for 15 minutes and it will help burn that off. Also, if you are using a glass cleaner to clean the glass, be sure to wipe off the residue with a wet paper towel once clean which will allow it to stay cleaner longer.
    Pellets as well can have a dramatic effect on glass build-up. If you are currently using a Hardwood try switching to a pine or fir pellet softwood; you will notice a big difference in glass cleanliness, heat output, ash build-up and firepot clinkers.

    Hope that helps, any other questions please let us know. We offer every replacement part for St. Croix stoves at the guaranteed lowest prices with the fastest shipping.

    Warm regards,
    Taylor-ESESstoves

    Reply
    Gene says: December 10, 2016 at 3:28 pm

    We have a St. Croix element stove and the auger has become increasingly louder with squeak every so often. Have cleaned out the pellets and nothing seems wrong. Auger now appears to be frozen.

    Reply
    Earth Sense Energy System says: December 11, 2016 at 8:01 pm

    Hey Gene, Happy to assist. Sounds like an issue with the auger motor itself. You can always clean out the hopper, remove the motor, and spin the auger shaft itself to see if it’s binding on anything, but more than likely it is the gears/bearings going out in the Auger motor. If you need a replacement motor let us know, we guarantee the best price anywhere with the fastest free shipping.

    Happy to help.

    Thanks again,
    Taylor-ESESstoves

    Reply
    Jeremy says: December 13, 2016 at 3:59 am

    Thank you!!!!! You were able to assist me the 1st time and helped me identify what the problem was. Your prices are out of this world and your shipping times are amazing. You are a true company that’s does what they say they will do. I would recommend you 110% to anyone I know. You now have a new life long customer. Thank you again

    Reply
    Mike says: December 14, 2016 at 7:21 pm

    Hello hope you can point me in the right direction. St Croix Hastings about 2008. When starting the stove it would power up but never light after about a minute it would shut down and sometimes after pushing the switch 5 or 6 times it would light and run fine. Finally that didn’t work, so I dug into it and found the exhaust motor wasn’t spinning up and the PoF switch was in two pieces. Replaced both parts did a deep cleaning fired it up. The room blower and exhaust both spin up. After about 60 secs the room blower shuts down. The pellets feed into the burn pot, it ignites and everything looks good. without the room blower the stove get very hot so shut it down.

    The control board looked pretty shabby so I replaced that same results. The room blower never spins back up after the initial sequence.

    Does the PoF switch have anything to do with the blower spinning up after ignition? Any thoughts would be greatly appreciated.

    Reply
    Earth Sense Energy System says: December 16, 2016 at 10:20 am

    Mike,

    Thanks for contacting us. We are happy to assist. The distribution blower is triggered on by a timing cycle in the circuit/control board in your model. Our tech says it is the pink wire, #3 in the molex connector to the board. The POF switch will not have any effect on this blower turning on. My suggestion would be to inspect the wiring closely and use a voltage meter on that #3 pink wire to see if power supply for the distribution fan is coming out of the circuit board. Being the blower turns on during the initial start-up sequence tells us that the blower itself is good. It appears to be an internal error in the circuit board by not turning on that blower after the start up cycle. St. Croix does have a 1 year warranty on their replacement parts; may need to get a different board in place there. Let us know, we are happy to assist anyway we can.

    Thanks,
    Taylor-ESESstoves

    Reply
    Brian cheney says: December 18, 2016 at 4:51 pm

    Cant get my augar mortor off .to replace with another one

    Reply
    Earth Sense Energy System says: December 19, 2016 at 10:50 am

    Brian,

    Thanks for contacting us. My suggestion would be fully loosening the allen bolt on the set collar and then taking a rubber mallet and tapping on all sides of the auger motor. Use your hands and wiggle it side to side and it should come off. Let us know if you are able to get it. Happy to assist.

    Thanks,
    Taylor-ESESstoves

    Reply
    Gary Burrell says: December 26, 2016 at 8:34 pm

    We just purchased a house with a 2003 Pepin pellet stove. We have had a St Croix stove for many years at our old home. Never any real problems. The small Pepin is burning way too many pellets in 24 hrs on lowest setting. Where should we start?

    Reply
    Earth Sense Energy System says: December 28, 2016 at 5:37 pm

    Gary,

    Thanks for contacting us. Apologies on the delay as I was traveling during the Holidays. We are happy to assist. The Pepin should be running at about 1.2 lbs per hour on the lowest setting; how much is it feeding on low? How long is a 40lb bag lasting on low? How does your fire look? Is it crisp and torchy? Is it blowing large embers out of the burnpot? Where is the damper in the back set? Rule of thumb for common installs would be to stick a pencil in the damper, close the butterfly on the pencil and then pull it out; shouldn’t be open much. Let us know, we are happy to assist and make sure your stove is running at 100%. Thanks,
    Taylor-ESESstoves

    Reply
    Jason says: January 14, 2017 at 1:48 pm

    I have a St Croix Auburn. It has ran great for 7 yrs. Burned corn, cherry pits, and tons of wood pellets. For some reason my auger keeps getting jammed. I have taken it apart numerous times now. Can’t seem to find the problem. Thought it might be a weak auger motor so I purchased one from Earth Sense Energy. Super happy with the price and hour quick that I received it. Installed the new motor and after less then an hour it is jammed again… You can see it trying to turn. The set screw and motor still seem to be attached properly. Any ideas?

    Reply
    Earth Sense Energy System says: January 15, 2017 at 12:39 pm

    Jason,

    Thanks for contacting us. If you have completely checked an cleaned the entire feed system along with installing a new motor, my thoughts would lead to the issue being with the auger shaft itself. Over time the flight on the auger shaft can wear down causing small gaps between the flight and the housing that surrounds it. This can cause fines and fuel to lodge in-between causing intermittent jams and stalls. We do offer the auger shaft should you decide to go that route. Let us know the exact year your Auburn was manufactured and we can get you a part number and price for the correct auger shaft weldment.

    Thanks,
    Taylor-ESESstoves

    Reply
    Ryan Cooley says: January 18, 2017 at 5:42 pm

    Hi my St. Croix stove will go through start up, feed pellets, burn in the pot but after several minutes it shuts off, the blower still running for cool down, but on the control board it blinks #2, I have read it could be convention blower issues but i just have replaced that this past fall as it was seized up. I have check the doors and ash pan several time and clean the stove pot and everything else i normally do, I’m stumped on this one. Ive even unplugged it waited the 10 seconds for it to reset nothing seems to work

    Reply
    Earth Sense Energy System says: January 19, 2017 at 11:49 am

    Ryan,

    Thanks for contacting us. By what you are describing this would be a vacuum switch error. After start-up the control board has to lock in the vacuum switch to go into normal operation. If there is an issue with vacuum the stove will shut itself down and the #2 light will blink. If you have made sure the unit is thoroughly cleaned, the exhaust pipe is thoroughly cleaned, door gasket is tight, ash pan gasket is tight, and exhaust motor appears to be operating correctly, then we want to take a look at the vacuum switch itself. Make sure the vacuum switch hose is in tact with no cracks or leaks. FOR TESTING ONLY you can bypass the vacuum switch to see if the switch itself is the issue. Pull the two wire leads off and use a short jumper wire or alligator clips to make connection between the two lead wires. This will complete the circuit and essentially bypass the switch. NEVER leave the switch bypassed, just for testing purposes. Let us know what you find. We do offer every St. Croix part at the guaranteed lowest prices.

    Thanks,
    Taylor-ESESstoves

    Reply
    Doyle says: January 19, 2017 at 7:49 pm

    just cleaned stove, put shop van hose on exhaust pipe. cleaned real good. now on startup, stove shuts down and #2 red light blinks

    Reply
    Earth Sense Energy System says: January 20, 2017 at 12:31 pm

    Doyle,

    Thanks for contacting us. #2 light would indicate a vacuum error. Check the simplest things first. Make sure the firebox door is sealed tight, ash pan door is sealed tight and nothing is obstructing the vent. Take a look at the combustion/exhaust motor and make sure it’s running as it should be. Let us know what you find, happy to assist.

    Taylor-ESESstoves

    Reply
    Earl Rettig says: February 1, 2017 at 2:23 pm

    My auger runs for one second then stops for 4 seconds then the cycle starts once again. It does a great job of heating this way but it used to run continously for about six seconds then stop for 6 seconds. Knowbody seems to be able to give me any suggestions. I enjoy all of your expertise.

    Earl

    Reply
    Earth Sense Energy System says: February 1, 2017 at 3:36 pm

    Earl,

    Thanks for contacting us, we are happy to assist. The Auger motor start and stop cycle is controlled by the circuit board on the unit based on the temperature setting the board is at and/or how the thermostat is calling for heat when set on Smart Stat or T-Stat operating modes. Typically on a low feed cycle/heat setting the auger motor will be on for 1 second and off for 4 or more seconds. On a high setting the auger motor will be on for 6 or so seconds and off for 2-6 seconds. Everything is controlled by the circuit board. Hope that helps, any further questions please let us know.

    Thanks,
    Taylor-ESESstoves

    Reply
    Earl Rettig says: February 6, 2017 at 3:01 pm

    Thanks SO MUCH. This is the first and only time I have been able to get an answer to this question. That clears everything up in my mind.

    Once again, THANKS

    Reply
    Neil says: February 17, 2017 at 9:39 am

    My Stay Croix stove blink light on #2 does not start, if I by pass Vacuum Switch it does work, I replaced with new Vacuum Switch it did not solve problem, this issue started after I replaced gasket around door and fire box, I checked throughly looks ok, is there a still a air leak somewhere…Is there a way to check this.

    Thank you.
    Neil

    Reply
    Earth Sense Energy System says: February 17, 2017 at 11:29 am

    Neil,

    Thanks for contacting us, happy to help. I would recommend inspecting the exhaust motor housing, exhaust motor gasket seal and making sure the vent pipe is 100% free and clear. Also check the ash traps in the firebox. Ash blockage in the stove and/or vent will trip the vacuum switch. Once you’ve made sure everything is 100% cleaned out you could take a closer look at the exhaust motor itself and make sure it appears to be running at proper voltage. If the the motor is weak it will also not lock in vacuum. Let us know what you find, we are happy to help.

    Thanks again,
    Taylor-ESESstoves

    Reply
    herb diehl says: March 12, 2017 at 4:04 pm

    i have a st croix lancaster pellet stove,problem is stove seems to burn fine on #1 setting ifyou go to the #2 or above burns for half hour or so and it stops feeding fuel and the #2 light is flashing, i can push the start button and it will start up again but does the same thing,i have cleaned and replaced the vacuum switch tested gaskets they seem tight also the top of the stove gets pretty hot dosent burn your hand but you cant keep it there for long.

    Reply
    Earth Sense Energy System says: March 13, 2017 at 2:29 pm

    Herb,

    Thanks for contacting us, happy to assist. I just ran this past our lead technician, here are his notes.
    1. burning corn?
    2. flame quality recent change?
    3. original comb fan? When last replaced?
    4. age of stove?
    5. smoke in the house?

    My initial thought here is a bad combustion fan motor. This scenario would be based on worn/dry bushings that are seizing. The increased RPM would cause more heat directly to the bushings. All it takes is one bad/dry bushing. I would guess that long enough operation on #1 would give the same result. If it was a cleaning/air restriction problem I would expect the opposite. In this case the lowest RPM would not be sufficient air flow to maintain a closed vac switch.

    Reply
    herb diehl says: March 13, 2017 at 4:31 pm

    i am burning wood pellets hamer hot ones, flame seems to be the same, it is the original fan, stove is about 5 pr 6 years old, no smoke in he house. iam using the corn burner pot it does get better air flow than the pellet pot, i just tried the corn pot 2 weeks ago, it did the same thing with the pellet pot.

    Reply
    jay w says: March 26, 2017 at 2:37 pm

    i have st croix prescott ex .replace exhaust fan the fuss was blown;and replaced. the fan will not shut off after fire goes out.if it not a switch; i read it could be the combustion blower triac; is it located in control box. help. thank you

    Reply
    Earth Sense Energy System says: March 27, 2017 at 2:14 pm

    Jay,

    Thanks for contacting us. We are happy to assist. There is a low limit switch on your exhaust fan that shuts that motor down once cool. To troubleshoot I would suggest firing up the stove, then allowing it to shut down, after 20 minutes or so once cool pull off one of the wires that goes to that low limit switch and see if the motor shuts down. If it does, it’s a switch issue. If it does not it could be something related to the circuit board. Keep us posted, we are happy to help. We do offer every part for St Croix at the guaranteed lowest prices and fastest shipping.

    Thanks again,
    Taylor-ESESstoves

    Reply
    Jason says: April 6, 2017 at 6:07 am

    After cleaning my st. Croix Prescott stove thoroughly, it won’t ignite. The blower comes on and the auger feeds properly but after ten minutes the stove never lit and shuts off leaving the #3 light blinking. I open the door when this happens and the entire inside is cold. Once I clean the pellets out that have dropped, the burn plate is also cold, the time prior to it stopping it lit fine and I cleaned it as I normally would then it started doing this out of nowhere. I hope you can guide me to what could be wrong. Thank you.

    Reply
    Earth Sense Energy System says: April 18, 2017 at 2:47 pm

    Jason,

    Thanks for contacting us, happy to assist. I think the first place you need to start is checking the ohms on the igniter. It will be important to determine if the igniter itself is good or bad. You can email us direct at [email protected] or toll free at 800-236-6647. We are happy to provide you what the ohm range should be on the igniter and should you need a replacement igniter we do guarantee the best price and fastest shipping.

    Appreciate your inquiry.

    Thanks,
    ESESstoves

    Reply
    Carl Hubbell says: October 16, 2017 at 8:50 pm

    We have a St. Croix Auburn corn/pellet burner as we purchased it a couple of years ago. Just replaced both fans and got it all cleaned up for this coming cold season. When lighting, the blower fan surges at times or runs wide open. We have 5 fan settings and it seems to want to run wide open all the time and won’t adjust to any lower settings. Any suggestions?

    Reply
    Earth Sense Energy System says: October 20, 2017 at 10:43 am

    Hi Carl,

    Fan speed is controlled by the circuit board. When you adjust fan speed 1-5, the board is adjusting how much line voltage that blower is receiving. As you increase voltage, the fan increases speed. You are likely looking at replacing a control board here. One way to test is by isolating the blower itself. Supply power from the outlet directly to the blower and it should run (on high) without surging up and down. This would tell you if the blower is failing or the controller.

    Matt
    ESES

    Reply

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