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Earth Sense has one of the largest NFI technical staffs in the Country! We are happy to provide troubleshooting assistance and we provide full in-home service programs throughout Wisconsin. Harman Stove Making Noise/Squealing during feed cycle- Scott Writes In: We...Full Article
William Writes In- Problem with the pellet feed on an Original Mt Vernon 4 speed, board Number 7000-126. Recently replaced the system control board. Getting blue flashing light at start and a green light. No red light in controller, red...Full Article
The importance of cleaning your pellet stove exhaust/combustion fan regularly cannot be emphasized enough. As a general rule of thumb you should clean your exhaust motor and exhaust venting after 3 tons of pellet fuel have been burned. If you...Full Article
This is a common situation we see with St. Croix stoves, especially older models. In most cases it appears the stove is overfeeding or feeding fuel continuously, when in fact the issue is with proper air-flow.
Dennis Writes In:
I have an older Prescott series St Croix stove that is not working properly. It continually feeds pellets and overfills the burn pot. The auger never quits. Any suggestions?
Mr. Pellethead Replies:
Dennis, We are happy to assist. When you say that the unit feeds continuously, does the auger motor not stop turning? Inspect the feed motor while in operation (After the start-up cycle). If it is truly turning constantly and does not stop then that would indicate a control board issue. If the motor is starting and stopping and you see differences in the start and stop timing as you go to different heat settings than it more than likely is not the control board. In most cases where you are having this issue will be one, or a combination of the following.
Happy to assist, let us know what you find. We offer all parts & accessories for St. Croix and guarantee the lowest prices.