Quadra-Fire Technical, Auger Feed Issues, 4 Spd & 3 Spd Control Boards

Posted on by Earth Sense Energy System

William Writes In-

Problem with the pellet feed on an Original Mt Vernon 4 speed, board Number 7000-126. Recently replaced the system control board. Getting blue flashing light at start and a green light. No red light in controller, red light on the back of stove. Black button on side of stove below speed control, to force feed more pellets sounds like it’s working. The Auger does not move or vibrate while clicking button. How would I know if it is the auger motor or the controller??

Mr. Pellethead Responds-

Happy to assist William. When power is applied to a cold stove you’ll see a momentary yellow light (thermocouple test), then for 60 seconds a blue flashing light (count equal to the board setting). If the stove is cold there should be no green or red light present. The green light only indicates an achieved thermocouple temperature reading of 200 degrees. The red light represents an achieved thermocouple temperature reading of 600 degrees. The green light indicates to the board proof of fire and signals the start of normal feed cycles.

Is the feed system totally not functioning?

The simplest issues would be a loose wire connection, feed system restriction, an auger jam, loose set screw on the auger motor shaft or vacuum line hose nipple blockage at the top of the auger tube.

The feed system circuit comprises of four components

1) CONTROL BOARD

2) FEED MOTOR

3) VACUUM SWITCH

4) #2 SNAP SWITCH (Being Added to our website, please call or email if you need to order.)

The use of certain diagnostic tools such as a volt meter, ohm meter, jumper wire and 120 volt power cord would be used to isolate which of these could be an issue.

 

Have a technical question or need troubleshooting assistance?

We are happy to help; please message us.

 

69 Responses to Quadra-Fire Technical, Auger Feed Issues, 4 Spd & 3 Spd Control Boards

Daniel Kaestner says: March 18, 2017 at 5:21 pm

i have a quadrafire castile pellet stove that seems to drop too many pellets on high, it has a three speed fan, and seems to work o.k. on low, but when i turn it up to med or high it seems to drop too many pellets, i have slid the auger door all the way down, but it still seems to release too many pellets! any suggestions.

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Earth Sense Energy System says: March 20, 2017 at 1:10 pm

Daniel,

Thanks for contacting us, happy to assist. In most cases if your stove appears to be feeding to much fuel on higher settings it is a combustion air issue. The stove needs to have the correct fuel to air ratio to operate correctly. In 90% of these cases it is a cleaning issue – ash build-up in the stove, vent pipe and/or exhaust housing. Make sure you thoroughly follow your owners manual and clean all aspects of the stove and venting. From there you will want to inspect the door gasket and ash pan gasket seal. If it’s no longer making a tight seal in either of those places it will cause this problem. Lastly you will want to inspect the combustion/exhaust fan itself. This motor may have gotten weak and is no longer providing the velocity required when running on medium or high settings. Always check the easiest things first. Happy to help with assistance and replacement parts.

Thanks,
Taylor-ESESstoves

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Scott Carey says: January 7, 2019 at 11:14 am

I have the same issue with my castile stove.. even with tech coming out cleaning the system… I cant run the unit on the high setting.. the next day..is there away to alter the feed timing… when I go to medium obviously it drops less pellets but the fan reduces as well. would like to find some type of adjustment. The slide on the auger does not seem to help.

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Earth Sense Energy System says: January 7, 2019 at 1:33 pm

Hey Scott,

The slide on the auger is the only way to micro-adjust the feed setting on the Quadra-Fire here. The feed timing sequence is built into the board. If there is an issue with the unit being able to properly operate on the high setting, then there is some other issue to look at. In most cases this would be a loss of combustion air from somewhere. Either a cleaning issue, gasket seal issue or combustion blower issue. It could also be a pellet/fuel issue. I always suggest starting with the simple things first. Try a different pellet first. Inspect the air intake. Next do a complete thorough cleaning on the stove and vent, next inspect all gasket seals on the door, glass, ash pan and combustion blower, next use a multi-meter and check voltage on the combustion blower.

There has to be something the cleaning tech missed when he was out. We are happy to help – let us know of any further questions or needs.

Thanks,
ESESstoves

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Tyler says: September 30, 2017 at 7:25 pm

Auger won’t quit feeding pellets

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Earth Sense Energy System says: October 2, 2017 at 9:20 am

Tyler,

Thank you for the question. In most cases if your auger feed motor just will not stop feeding pellets, you may be looking at a defective control board. When auger motors fail they typically stop turning or slow down so much so, that they will not feed enough pellets. For the motor to keep running it would need to be supplied power which comes from the circuit board. Sometimes we hear scenarios such as, “my stove won’t stop feeding” or “my stove is overfeeding.” This can be the result of a stove that is dirty. If the firepot is plugged with ash or clinkers are blocking the air holes, this can cause the stove to appear it is feeding too many pellets because there is not enough air for complete combustion. Essentially is can not keep up to the rate of burn as normal. Other factors that could cause this are leaky seals (door, ash pan), dirty ash traps/ venting, even a failing combustion blower. Let us know if this was helpful or if we can assist you further.

Thanks,
Matt-ESESstoves

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Earth Sense Energy System says: December 20, 2017 at 8:55 am

Hi Sharon,

I would start with the hopper. Make sure there are not any foreign objects that maybe came out of the bag of pellets that are causing a jam. Excessive fines (sawdust) can be a problem too. If all is clear then I would start at the source and work my way backwards. Pull the auger motor and have bench tested. If it does not work, replace the auger motor. If it works away from the stove you now know the issue is likely a vacuum switch or even a power issue from the control board and will need further troubleshooting.

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Steve says: September 29, 2018 at 1:06 pm

I have a Quadrafire Mt. Vernon that seems to start up normally. The auger will run for about 3 seconds and then stop. When you hit the reset button like you do when it runs out of pellets and need to prime it, nothing happens. The fan seems to be running normal, though. Any thoughts?

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Nanette Boyer says: October 7, 2018 at 3:53 pm

I have a Quadrafire, Contour. It came with my house. it lights but stops feeding pellets after about 10 min. The green lite comes on, but not the red one. This is my main source of heat and I live in the sticks, so a tech is out of the question.

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Earth Sense Energy System says: October 18, 2018 at 2:24 pm

Nanette,

Thanks for contacting us, we are happy to assist. Apologies on our delay as there was a glitch not allowing us to see the pending blog questions here. Based on what you are describing this would most likely be a thermocouple issue. After initial startup, the thermocouple (finger over the firepot) senses ‘Proof of Fire’ giving a signal to the control board to start feeding fuel in normal operation. Links below to the replacement thermocouple, fairly simple installation on this. Any other questions or assistance needed, please let us know. We are always happy to make sure everything is running 100%.

OEM Replacement – https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/
Aftermarket Replacement – https://pellethead.com/product/quadrafire-heatilator-ecochoice-14-thermocouple/
Thermocouple cover Tube (If Needed) – https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/

Thanks,
Taylor-ESESstoves

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jeff a muehlman says: October 24, 2018 at 4:23 pm

i have a older sante fe, last year it was making a bangin sound and quit pushing pellots….so i assumed the auger motor broke…just installed a new one…now the stove is silent, wont feed , blower doesnt come on…..igniter is cherry red but thats it……red light is on…and blue light blinks 6 times in teh control box…any help>?

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Earth Sense Energy System says: October 24, 2018 at 5:21 pm

Jeff,

Thanks for contacting us. With only the igniter currently turning on, I would first tell you to check the high limit switch. Make sure the stove is unplugged. The high limit switch in that unit should have a reset button in the middle. If the switch is tripped it will not allow any of the motors or blowers to turn on. The High limit should be located up on the outer auger shaft tube/chute. Push the button in the middle and then try to restart. Let’s check that first and go from there. Happy to assist, keep us posted. You can reach us direct at info@pellethead.com.

Thanks,

Reply
Eric says: October 30, 2018 at 4:15 pm

I have the CB1200 Quadra Fire and I recently replaced the fire pot gasket and thermocouple wire. Now the auger motor runs almost constantly and over feeds the pot. If it runs all night the pot overflows with pellets. The auger runs for 6 seconds and shuts off for 4 seconds and repeats that cycle. I’m wondering if I would need a OAK kit now that the pot gasket is sealing it or maybe the snap disk near the auger motor went bad? I cleaned it pretty good to the best of my ability without removing the blowers. Just wondering if the snap disk could be the issue here. Thanks

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Earth Sense Energy System says: October 30, 2018 at 5:37 pm

Eric,

Thanks for contacting us, happy to assist. Based on what you are describing it sounds like we have an air flow issue. Check the simple things first. Make sure your front door and ash door gaskets are sealing tight all the way around. Generally these need to be replaced every 4-7 seasons of use. Secondly, you need to thoroughly clean all the ash out of the unit and venting. Any blockage is going to starve air from the firepot giving the appearance it is over feeding. I would suggest checking all ash traps, removing the inner baffles, and removing the combustion blower to thoroughly clean the exhaust manifold area. Additionally you want to check and clean the vent pipe. Our Leafblower Vac can be a great tool for pulling out excess ash that can be difficult to reach. You can take a look at the links below. I do not believe this to be a snap disc issue or an issue that requires you to get the outside air kit. Keep us posted, we are happy to assist and as always stock every part for the 1200 at the guaranteed lowest price.

https://pellethead.com/product/toro-vacuum-leafblower-pellet-corn-stove-exhaust-vent-cleaning-system-3-4-venting-part-mar51574/

https://pellethead.com/2015/12/pellet-stove-exhaust-motor-vent-cleaning/

Thanks,
Taylor-ESESstoves

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Duane Carroll says: November 4, 2018 at 7:51 pm

Hi, I have a quadra fire pellet stove and I can’t seem to get the red call light to come on. I have checked to make sure that the thermostat wires are connected securely (that happened last year) and I don’t see any other obvious issues. Not snap disks popped, clean stack. I have not checked the vacuum hose though. Could that cause the call light not to come on though?

Thanks,

Duane

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Earth Sense Energy System says: November 7, 2018 at 2:04 pm

Thanks for contacting us, happy to assist. Yes, if the unit is not sensing proper vacuum it will not allow that call light to come on. You can bypass the vacuum switch as well as the snap discs for testing/troubleshooting purposes. Below is a link that will show you how. Also make sure your gasket seals are tight all the way around, ash traps in the stove are cleaned and your combustion blower appears to be operating correctly.

https://www.youtube.com/watch?v=FDVkbsHS95U&t=12s

Any other questions please let us know.

Thanks.

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Larry Underwood says: November 10, 2018 at 12:49 pm

Hello, I have a Quadra fire santa fe pellet stove and replaced auger motor recently. All seems to work well, start up good fast flame, (not lazy). On high all seems to be well. When I back it off to the medium setting, it’s like the stove is not getting enough pellets to drop and fire almost goes out then seems to feed just in time to get fire going again. To be clear the flame is below fire pot. Once auger moves it then feeds enough to bring flame about 2-3 inches above the fire pot. Feed adjustment rod in the hopper is wide open. Is there a way to adjust the timing on the delay for auger? Or a way to make auger rotate just that little bit more in between cycles?

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Earth Sense Energy System says: November 10, 2018 at 1:18 pm

Larry,

Thanks for contacting us. That is quite odd. Really the only adjustment you have in the Sante Fe is with the Feed Adjustment slide rod inside the hopper. Based on the length of the pellets you are burning there can be variances. Obviously shorter pellets will allow more into the auger per revolution then longer pellets. Still though you should be able to maintain a steady solid fire on low, medium or high settings. Besides the auger motor itself the only other thing that controls the feed cycle in your stove is the control board. It could be possible that there is an issue with the feed cycle timing in the control board itself. Based on everything you are stating that would be the only thing I can think of besides the pellets you are using being quite long in overall length. Here is a link to the control board, any other questions let us know – we are happy to help. https://pellethead.com/product/quadrafire-control-circuit-board-3-speed/

Thanks,
ESESstoves

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Barry Reutter says: November 18, 2018 at 4:50 pm

I have a Quadra Fire Castile insert. It starts, feeds pellets into pot, lights, gets to temp, begins normal feeding. Then occasionally stops feeding. I have replaced vacuum switch. Tested snap disks. Cleaned all. Now am thinking it is feed motor. If I jiggle the top of motor I can get it going again. Pulled motor out. Reconnected it to the wire harness. Started stove and held motor shaft with pliers. It will stop or even reverse. Is that a true test of the motor? I did not run it on a test plug wire. Bad motor?

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Earth Sense Energy System says: November 19, 2018 at 1:07 pm

Barry,

Thanks for contacting us. Based on what you are describing I would suggest that in most cases it would either be the auger motor or it would be the thermocouple having intermittent connection. Being that when you fiddle with the motor it starts working again, I would lean towards this being an auger motor issue. The auger motor in a Quadrafire Castile is designed to reverse when it reaches a set torque, so yes that aspect is correct and designed that way. In some cases to test the auger motor we will pull it completely out and run on a test cord direct to 110 wall power for an extended time also doing torque tests. If you do need a new auger motor, here is the link below. This is the OEM replacement and we guarantee the best price and fastest shipping. https://pellethead.com/product/quadrafire-heatilator-pleasant-hearth-auger-feed-motor-oem/

Any other questions please let us know.

Thanks,

Reply
rich oksienik says: November 25, 2018 at 7:27 pm

I have a santa fe stove that feeds too many pellets on start up. When it first starts up the flame is so big that I have to turn it off before the convection blower comes on. I had this stove for about 10 yrs and it gets a thorough clean every day of usage. I pulled stove away from wall and cleaned all exhaust pipes. I have noticed the flame has been extremely high lately and the feed rate is at the minimum setting. I jumped the vacuum switch and #3 snap disc and checked to make sure exhaust fan is ok. How can I test the control box ??? Or is there something else I should check?

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Earth Sense Energy System says: November 26, 2018 at 1:41 pm

Thanks for contacting us Rich, happy to help. In most cases this would be an issue of the stove not having enough combustion air and/or the combustion air being lost somewhere. This is often caused by leaky gasket seals, burnpot build-up, ash build-up in the stove/vent and possibly a weak combustion fan. What does your flame look like? Is it crisp and torchy or is it lazy? If you are not seeing a crisp torchy flame, please double check all of your gasket seals, double check all areas of the stove, burnpot and vent for ash build-up, and check to see if your combustion fan is running at near line voltage during start-up. If you have a crisp torchy fire then we would want to take a closer look at the fuel feed. The auger motor does feed a decent amount of fuel during start-up, however if it really looks like its overfeeding or doesn’t stop turning during start-up and fills that burnpot up halfway or more, it would most likely be a control board issue giving incorrect signal to the feed motor during the start-up period. We do offer a service for us to check the control board to verify proper operation if needed. You can email us direct at info@pellethead.com for more details on that service. Let us know what you find, happy to assist anyway we can.

Thanks,
ESESstoves

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Joe Backes says: November 26, 2018 at 3:13 pm

I have a Quadra fire santa fe insert. Recently, only during warm start ups it drops initial pellets , ignites ok and then drops excessive pellets to the point of a roaring sound and very high flame. This stove never does this on a cold start up and works normally in this scenario. Any thoughts? Stove has just been cleaned.

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Earth Sense Energy System says: November 26, 2018 at 3:37 pm

Thanks for contacting us Joe. That’s an interesting one.. Only thing I can think of is that the thermocouple is still over temp on warm start-ups and starts feeding fuel based on the heat selection set for normal operation. Try making sure the heat toggle switch is set to the low setting on warm start-ups. You can adjust it once it finishes the start-up cycle. If there is any kind of a clinker or ash build-up formation in the burnpot you will also see this happen. Depending on the pellet type your burning, you will find different build-up accumulation in that burnpot after each bag that is burned. I suggest that each time the unit shuts down that you pull the burnpot ash release to dump any ash or clinker formation into the burnpot. If you are still experiencing issues we may need to take a closer look at the thermocouple and/or control board on the unit. Keep us posted, happy to help anyway we can.

Thanks,
ESESstoves

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France parent says: November 27, 2018 at 7:28 pm

Bonjour j aimerais savoir pourquoi le moteur de la vis sans fin fait beaucoup de bruit. Il semble fonctionner normalement

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Earth Sense Energy System says: November 28, 2018 at 11:57 am

France,

Thanks for contacting us. We believe you are referring to the auger motor noise here. Overtime motors can become noisy yet still work and function properly. Most motors are sealed motors and typically as they get louder in operation it indicates that the grease/lubrication inside the motor gears is starting to dissipate. Some may continue to run correctly for quite some time, others can fail pretty quickly as they start to get louder/noisier during operation. If you need a replacement just let us know, we do offer most motors for most makes and models and always guarantee the lowest price and fastest shipping.

Thanks,
ESESstoves

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Eric says: December 1, 2018 at 1:48 pm

I have a Quadra fire classic bay 1200. My auger will not turn. I by-passed the vacuum switch . Motor will not turn. I benched tested the motor, motor turned. I by passed hi limit switch, motor won’t turn. My circuit board will blink blue light every ten seconds. Need help please.

Reply
Earth Sense Energy System says: December 3, 2018 at 12:37 pm

Hey Eric, thanks for contacting us. Happy to help. We can be of better assistance here if we know whether or not your 1200 is a freestanding or insert model and what the manufacturer date is of the unit (Can be found on the UL label typically located inside the hopper or on the inside hopper lid). Our initial tech analysis is that with the blue light blinking once every 10 seconds that the stove is stuck in ‘test mode’. Can you verify if the ‘Call Light’ is on steady? – Main Red call light. Would you also be able to confirm that there is voltage going to one side of the Vacuum switch in the unit? If we don’t have voltage going to the vacuum switch this could be a control board issue. Again, let us know as much info as possible and we will confer with our technical staff to get you some answers and our best diagnosis of what is going on.

Thanks,
ESESstoves

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Joe Williamson says: December 2, 2018 at 12:55 pm

Hi,

I have a Quadra fire mount Vernon E2. Every one in a while if I interrupt the the startup cycle to add pellets the stove will over feed the pot until it overflows. Then it smokes like crazy and starts with a big boom and smoke leaks outside the gasket because of all the startup pressure. Can you help me with this?

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Earth Sense Energy System says: December 3, 2018 at 12:51 pm

Hey Joe, thanks for contacting us – happy to help. Best piece of advise here would to be not interrupting the start-up cycle. When you add pellets during the start cycle it is then essentially restarting the start-up cycle over which will cause too many pellets to come into the burnpot and like you mentioned and explosive start-up. Add your pellets before or after the start-up cycle and always make sure the burnpot is cleaned well. Any pre-existing build-up in there or air blockage will result in an abnormal start-up. Any further questions or future issues just let us know; we are always happy to help.

Thanks,
ESESstoves

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Gary Schlaffer says: December 9, 2018 at 7:30 am

I have quadra fire 1200 and its makes a loud noise once in a while.

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Earth Sense Energy System says: December 10, 2018 at 2:26 pm

Gary, Thanks for contacting us. It will be helpful to pinpoint where that noise is coming from. I would suggest you open up the side panels during operation and have a good light to see if you can narrow down where the noise is coming from, whether it be the feed system, combustion blower or convection blower. We do offer all parts for the 1200 at the guaranteed lowest prices should you need any replacement parts. If you have further questions once you pinpoint the noise just let us know, we are happy to assist.

Thanks,
ESESstoves

Reply
Paul Rogers says: December 11, 2018 at 9:48 pm

Hello, I have a Quadrafire 1000 and the green light clicks on and off as it is warming up, the clicks are loud and progress faster until it stays in. The red light will also do the same. They do this not every use, but 90%. Also, on startup, the auger motor does not stop anymore through the ignition process. Thoughts?

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Earth Sense Energy System says: December 12, 2018 at 6:32 pm

Paul, Thanks for contacting us. Has to be some kind of a Connection issue – Possibly where/how the control board is seating in the junction box. Could also be a power supply issue. Somewhere in the unit there is a poor connection. Unplug the stove and inspect everything thoroughly with a good light. Pull your control box out and re-insert it back in. As far as the auger not stopping through the ignition process, that would indicate an issue with the start-up timing cycle inside of the control box. We do offer the control box and Junction Box W/wire harness for the 1000 model. Again, check the simple stuff first and if you need to order anything just take a look at our site or message us for assistance.

Thanks,
ESESstoves

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Henry G says: December 14, 2018 at 2:49 pm

Hi, I have a Quadra-Fire Mt. Vernon AE. I was getting an auger jam failure. I replaced the auger and motor assembly. Now when I try to start the stove, I no longer get an auger jam but instead just have a missed ignition. The auger is turning but not delivering pellets. Any ideas?

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Earth Sense Energy System says: December 20, 2018 at 3:57 pm

Henry,

Thanks for contacting us. Are you able to verify/physically see that the auger shaft is turning? Could just be as simple as the set screw not tightened down properly from the motor to the auger shaft – Motor is running but shaft is not turning due to secure connection. Double check the motor to the auger shaft connection first. Happy to help and get everything back to 100%.

Thanks,
ESESstoves

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Cindy Pereyra says: December 15, 2018 at 4:10 pm

Hi, I have a Quadrafire 1000 and it was working perfectly until the other day when we tripped a breaker and now the stove won’t ignite. We unplugged it and let it sit for a while, then tried it with no success. So we installed a new igniter and thermocouple, hit the reset on snap disc #3, completely cleaned the burn pot, and it still won’t ignite. If we leave it plugged in the motor stays on even if the thermostat is down and the auger continuously feed pellets at an accelerated rate, but the igniter doesn’t even get hot. Any thoughts?

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Earth Sense Energy System says: December 20, 2018 at 1:42 pm

Cindy,

Thanks for contacting us. Based on what you are describing, especially with stating that the motor stays on with the thermostat down and the auger motor is feeding continuous, it more than likely is an issue with the circuit board/control box. When the breaker tripped it probably caused a short within that control box causing an issue with the inner circuitry. Do check over all of the wiring carefully in stove. If you do need a new control box replacement here is the link to that part for the 1000 model. https://pellethead.com/product/quadrafire-control-box-circuit-board-800-1000-1100i/

Any other questions please let us know.

Thanks,
ESESstoves

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Alan Thibault says: December 16, 2018 at 9:25 am

Hi
I have a MT Vernon AE witch blew the ignighter “again” replaced it as usual
and now the ignighter does not get hot
i have no voltage at the connection to the motherboard; i suspect there must be a fuse somewhere could you confirm if i am
on the right path and if so where is the fuse and how do i get to it to replace it
Thanks

Reply
Earth Sense Energy System says: December 20, 2018 at 4:01 pm

Alan,

Thanks for contacting us, happy to assist. Most igniters that blow fuses on the MTV AE’s burn up the 2 wire plug between the board and power supply. Look for the discoloration on that 2 wire plug and those wires. Let us know if you require a new 2 wire plug or any other parts. We stock all items for the Mt Vernon AE line and guarantee the best prices.

Thanks,
ESESstoves

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Earth Sense Energy System says: December 26, 2018 at 2:32 pm

Alan, One of our other technicians supplied some input that we wanted to share.

Yes there is a fuse in the board. Must disconnect all harness leads and separate the black plastic board housing. Four or five small Phillips screws.

What kind of igniter is being used? Should be the black wire type. Also recommend replacing the original igniter wire harness with the new inline fuse type.

If original board, these were/are problematic with respect to the igniter circuit. These boards used “cold solder” technology and this didn’t stand up very well to the higher igniter voltage and amperage draw.

Hope that is helpful, any questions please let us know.

Thanks,

Reply
Bob Yelkin says: January 7, 2019 at 1:35 pm

Hello,
I am having the same problem with my 2008 model Quadra-Fire AE insert.
I did use a propane torch to start the pellets in the fire box, thinking that would at least get the stove going until it shut down. But that didn’t work either. Thoughts?
Thank-you
Bob

Reply
Earth Sense Energy System says: January 7, 2019 at 2:14 pm

Thanks for contacting us Bob. I can’t see the exact thread you are referring to. Sounds like you are having ignition issues and thermocouple/proof of fire issues. The loop igniter lights the fire and then the thermocouple hanging over the burnpot senses temp/proof of fire and allows the stove to feed in normal operation.

Here is a link to the igniter – https://pellethead.com/product/quadrafire-mt-vernon-ae-edge-60-multi-fuel-igniter-380-watt-oem/
Here is a link to the thermocouple – https://pellethead.com/product/quadrafire-mt-vernon-ae-edge-60-thermocouple-k-oem/

Any other questions please let us know.

ESESstoves

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Bill says: December 23, 2018 at 8:29 pm

Have a older model Santa Fe. Stove starts feeds and burns fans/ blowerturn on as well. Burns 5-10 minutes pellet feed slows cools off and stops. I can see and hear auger motor spinning intermittently in both direction. If I reset, change to higher fan speed or toggle thermostat stove will restart but then fail to continue to burn

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Earth Sense Energy System says: December 24, 2018 at 11:18 am

Thanks for contacting us Bill, happy to help. In most cases this would be an issue with the Thermocouple in the stove. The thermocouple hangs over the burnpot and acts as a proof of fire. After start-up this device senses the heat and triggers the stove to run into normal operation and feed fuel based on your heat selection. Pull off the thermocouple ceramic cover and inspect the thermocouple. The two wires should be welded to a ball at the tip. In over 90% of the cases when a Santa Fe goes out/stops feeding pellets after the first 5-10 minutes it’s a thermocouple failure.

If you need a new thermocouple here are the links. Any other questions please let us know.

OEM: https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/
Aftermarket: https://pellethead.com/product/quadrafire-heatilator-ecochoice-14-thermocouple/

Cover: https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/

Thanks,
ESESstoves

Reply
Bill says: January 14, 2019 at 11:41 pm

Follow up on earlier question. From Bill 12/24/2018. Replaced thermocouple still shuts down soon after convection blower starts due to lack of pellets feeding in. After the convection blower starts the auger turns in both directions alternating. The time the auger turns seems to be the same. It’s seems that the auger turning to feed pellets is counter acted by reversal so the end result is little or no pellet feed. What do you think?
Bad control box I have replaced once already worked normally for a while then began shutting off after 10 minutes. Maybe the new box is bad seeing it signals the auger to turn alternately in both directions the same amt of time.
Bill

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Bud Patterson says: January 6, 2019 at 2:27 pm

We bought a house with a Quadra Fire Santa Fe pellet stove but the auger will not feed the fire pot. Seems as though the thermostat, receiver and call light all work as they should but no pellets are getting to the pot. The auger isn’t even turning. Any assistance is greatly appreciated.

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Earth Sense Energy System says: January 7, 2019 at 1:26 pm

Bud,

Thanks for contacting us, happy to assist. Besides the auger motor itself, there are a couple other safety features in the Santa Fe that can prevent the auger motor from turning such as the vacuum switch and high limit switch. I would suggest starting with the simple things first.

1. Make sure the front door is closed tight and the gasket is sealing tight all the way around. Any air gaps here and it will trip the vacuum switch not allowing the feed motor to run.
2. Make sure the unit and venting is cleaned with no obstructions or heavy ash build-up – same thing here, restriction of air in the stove or vent will trip the vacuum switch
3. Make sure the combustion/exhaust blower appears to be running at full voltage on start-up – if it’s not it will not lock in the vacuum switch allowing the auger motor to feed
3. Check your high limit switch to see if it’s tripped. Small switch the size of a quarter, usually located on the auger tube shaft or back firewall – should have a small button in the middle that can be pushed to reset.
4. You can pull your auger motor out and run to direct power to see if the motor itself is running correctly. You would create a test cord so you could plug into direct wall power.

Hope that helps, any other questions please let us know. Should you need any parts we stock virtually everything for the Santa Fe and guarantee the best prices.

Thanks,
ESESstoves

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Matthew F says: January 10, 2019 at 9:19 am

Good Morning,

I have a Quad MT VE AE. After initial startup the fire goes out. Seems like it isn’t getting to temp properly so I replaced the TC, yet I’m still getting the “min fire pot temp” error. The fire starts initially but then after a few minutes dies down and goes through the process all over again. I’ve thoroughly cleaned the exhaust fan and the auger feed tube. I also noticed that the auger motor will turn during the startup phase but then stops. I never reach ss-LOW. Ive tried priming the burn pot with extra pellets to see if I can force it to temp and get to SS-LOW but that doesn’t work either. Any ideas? I do have the old style vacuum switch that is a metal square. Initially I was thinking it was a sensor like the optical sensor or snap disc but now Im second guessing myself about the vacuum switch. TIA Matt

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Earth Sense Energy System says: January 11, 2019 at 12:35 pm

Good morning Matthew,

I ran this past our lead tech Frank and here are his notes.

• Considering that the only error showing up is “MIN FIREPOT TEMP” makes this is a fuel delivery issue. Sounds like either automatically or with addition manual feed there is enough flame to potentially send the proper TC signal to the board to initiate the second phase of fuel delivery.
• The startup process for all Quad controls is approximately 60 seconds of start charge and then wait for TC proof of fire. As with all Quads the feed cycles are paused until POF is detected.
• In the case with the AE control the feed motor is a dedicated circuit as is the vac switch. If the vac switch was defective it would indicate its own error display.
• In order for the photo eye / reader disc to send out an error the feed motor circuit would have to be energized.

Conclusion – feed works for startup only, no vac switch error, no auger jamb error = likely a faulty control boardConsidering the cost it might be considered to test this conclusion first.

Some things to check out – Vac switch, is the block in the center of the switch loose or tight. Hopper, vac out fines that accumulate at the bottom of the hopper every 25 – 50 bags.

Let us know what you find, happy to assist.

Thanks,
ESESstoves

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Trent says: January 16, 2019 at 9:54 am

I have a mt vernon AE, I recently replaced auger motor and it starts up fine a turns clockwise. All of a sudden it starts turning couter clockwise and stays that way. After I replaced the auger motor it worked for about a month then the auger showed jammed. When I dug into it futher i am thinking the auger shouldn’t be changing direction and shouldn’t be running counter clockwise when calling for pellets.

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Earth Sense Energy System says: January 16, 2019 at 5:10 pm

Trent,

Thanks for contacting us, happy to assist. The auger motor in a Mt Vernon AE is Clockwise, that is the correct rotation. In design, if there is a jam or high enough torque is encountered, the motor is designed to spin counter clockwise so it doesn’t damage the motor gears. You’ll want to closely inspect that auger shaft tube and the auger flight – It sounds like something is creating the binding/jams. If you are using other biomass fuels such as corn, wheat, sunflower seeds – Make sure you are screening thoroughly before adding to the hopper to avoid stalks, husk pieces, etc.. from being in the hopper. If you are just running pellets, we recommend allowing the hopper to run completely empty about once a month so that accumulated sawdust does not gather in the base of the hopper. This accumulated sawdust is known for creating jams.

If we can be of any other assistance please let us know. We offer all parts for the Mt Vernon AE and Guarantee the Best Prices.

Thanks,
ESESstoves

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Bob McCluskey says: January 16, 2019 at 9:56 am

I have a Castile Pellet stove Insert. I recently replaced the auger motor and its working and feeding pellets fine. Issue is that when I try to put the fan speed into low it stays in the medium mode. Medium and high work fine but when i switch it to low it stays in the medium speed. Any ideas ?

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Earth Sense Energy System says: January 16, 2019 at 4:57 pm

Bob thanks for contacting us, happy to assist. The Low, Medium, High Toggle switch on your Castile is adjusting all motors – Combustion, Convection, and Auger Motor. Are you referring to the Combustion/Exhaust fan or the Convection/Distribution fan? In most cases if a motor/blower is not adjusting when going from High to Med or Med to Low or any combination thereof, it’s generally and issue within the control box and the voltage signal it’s sending to that motor/blower.

Happy to help – We do stock all parts for the Castile and guarantee the best prices.

Thanks,
ESESstoves

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Bud Patterson says: January 18, 2019 at 12:36 pm

Okay. I contacted you on Jan. 7 and did everything you suggested. Hot wired the auger motor-OK. Reset and tested the snap disc-OK. Checked the continuity of the vacuum switch-OK. Cleaned it out again. When I power it up the blower seems to be running fine. The control board flashes blue, so it seems fine. Any other suggestions? Please?

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Earth Sense Energy System says: January 18, 2019 at 12:56 pm

Hey Bud,

The blue flash from the control board indicates thermocouple temperature reach. If you’re experiencing the unit not going into low and staying in medium or high, the only thing I could think is something internal in the board. We do offer a service where we can test the control box. You can email us direct at info@pellethead.com.

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Taylor says: January 23, 2019 at 12:52 pm

Hello, I currently have the Quadra fire classic bay 1200i. The red call light stays on but nothing else happens. We push the reset button and nothing happens. The stove worked fine yesterday. If we unplug it and plug back in the exhaust fan runs for 15-20 minutes then shuts off, no pellets drop I have cleaned the auger feed and hopper so I don’t believe it’s jammed. Any ideas?

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Earth Sense Energy System says: January 23, 2019 at 6:32 pm

Taylor,

Thanks for contacting us. Let’s check the simple things first.

1. Thermostat and thermostat wire connection on the terminal block. Make sure the thermostat wires are secured. Inspect the wires and the thermostat. Troubleshoot by removing the thermostat wires and jumping that terminal block with a small wire/large staple
2. Check your high limit snap switch – Typically located by the upper auger tube on the 1200i. This snap disc should have a reset button in the center of it. Have the stove unplugged, push the rest, and see if anything changes.

Let us know what you find, happy to assist.

Thanks,
ESESstoves

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Greg says: January 24, 2019 at 6:54 am

Hi I have a mount Vernon older style pellet stove. I need to adjust the auger feed. Do I need to remove the pellets so I can adjust the rod. Thanks Greg

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Earth Sense Energy System says: January 24, 2019 at 12:56 pm

Thanks for contacting us Greg, happy to assist. Yes, inside the hopper you should have a pull slide which will adjust how many pellets are let into the auger shaft. It is easier to move the slide up or down when there are less pellets in the hopper. Additionally, if you have the newer style clear control box in the unit, there is an adjustment dial on the control box to increase the auger feed rate by 10%.

Any other questions please let us know. We stock all parts for the original Mt Vernon and guarantee the best prices.

Thanks,
ESESstoves

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Nona says: January 29, 2019 at 9:33 am

I have a Quadra fire 1200 and when it operates I love it…but…my current problem is that if I turn the thermostat back to 60 from 70 the fan stops ~the stove is hot and there is a fire in the pot. I have been leaving the top open to stop the pellets dropping and the stove cools then turning the thermostat back then I best unplug it for a few minutes or it will not start back up when the temp drops. Always a dance with this picky baby. I hope this answer is not here I did read lots of great questions and answers!
Thanks for your assistance

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Earth Sense Energy System says: January 29, 2019 at 3:05 pm

Nona,

Thanks for contacting us. Not a common issue here that we run into. I assume you are referring to the combustion blower/exhaust fan stopping when you turn the thermostat temp down. The exhaust fan in the 1200 is directly controlled by the control box circuit board. There is a timing sequence in the board on how long that fan operates once the unit is shut down. If that fan is shutting down like you say when you turn the thermostat down, most likely it is an issue with the control board. We do offer a service where we can test your control board for you to determine if it is indeed an issue with the board. You can email us direct at info@pellethead.com

Here is a link to the board if you want to take a look. https://pellethead.com/product/quadrafire-control-box-3-speed-circuit-board-oem/

Any other questions please let us know. Happy to help and get you back to 100%.

Thanks,
ESESstoves

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Joey says: January 30, 2019 at 8:34 am

I have a cb1200 that with a call for heat comes on then after the initial start up stops feeding and shuts down. As long as I push the reset button it keeps running. All snap disks are good. Pressure switch tubing is clear.

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Earth Sense Energy System says: January 30, 2019 at 1:50 pm

Joey,

Thanks for contacting us, happy to help. Based on what you are describing there is an issue with your Thermocouple (Probe hanging over the burnpot). The thermocouple acts as a proof of fire. After initial start-up once temp is reached, the thermocouple will give signal to the control board to allow the auger to feed fuel in normal operation. First inspect your thermocouple. Pull off the ceramic cover tube and inspect and also inspect the thermocouple connections.

If you need a new thermocouple here are the links. We guarantee the lowest prices and fastest shipping.

OEM – https://pellethead.com/product/quadrafire-thermocouple-35-oem/
Aftermarket – https://pellethead.com/product/quadrafire-800-1000-1100i-1200-1200i-thermocouple-35/
Thermocouple Cover Tube – https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/

Any other questions please let us know.

Thanks,
ESESstoves

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Duane says: February 1, 2019 at 6:50 pm

I have a Quadra-fire castile insert that the auger keeps jamming/binding. Any ideas?

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Earth Sense Energy System says: February 1, 2019 at 7:16 pm

Duane,

Thanks for contacting us. I would first suggest removing all fuel from the hopper and sucking out any accumulated fines/dust. Accumulated sawdust from the pellets is notorious for causing auger jams. You can then pull the auger shaft all the way out and inspect to make sure nothing seems bent or out of the ordinary. If you are still getting jamming/binding, then more than likely it’s a torque issue with the motor and/or the auger motor is getting weak.

If you do need a new auger motor here is a link. https://pellethead.com/product/quadrafire-heatilator-auger-feed-motor/

Any other questions please let us know.

Thanks,
ESESstoves

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ty says: February 13, 2019 at 1:12 pm

I have a quadra fire santa fe, it starts and the blower will kick on. then it will stop feeding pellets and the blower stops. stove then shuts off. I hit the reset button and it feeds pellets, ignites, warms up until blower kicks on then will shut off again. never have check snap disc, should I start there

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Earth Sense Energy System says: February 13, 2019 at 1:31 pm

Thanks for contacting us Ty, happy to assist.

I would suggest first inspecting your thermocouple. More than likely the thermocouple is not locking in after startup to keep the unit going. During startup it may be getting warm enough to lock in your convection snap disc for a brief period of time before it goes under temp and the snap disc opens shutting off the blower.

Here is the Thermocouple’s for your Santa Fe should you require a replacement-

Aftermarket – https://pellethead.com/product/quadrafire-heatilator-ecochoice-14-thermocouple/

OEM – https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/

Any other questions please let us know.

Thanks,
ESESstoves

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