England Stove Works, Englander Auger Feed Motor Service & Troubleshooting

Posted on by Earth Sense Energy System

The Englander line of pellet stoves has been notorious for premature auger motor failures. The original factory auger motors for both the upper and lower fuel drive were sleeve bushing motors. These motors generally created more noise during operation as well as having a shorter life span.

In most cases the auger motors will start to squeal/grind, turn slower, or stop working all-together when reaching the end of their life span. Keep in mind that both the high limit switch and vacuum switch in the Englander stove line can shut down the auger motor operation if there is a safety issue at hand and/or if the switch or switches are faulty. If one or both of your auger motors have stopped working, the easiest way to troubleshoot is to test the auger motor to direct power. Watch How-To Direct Test Your Auger Motor

ALWAYS MAKE SURE TO UNPLUG YOUR STOVE FROM THE WALL WHILE PERFORMING SERVICE OR TROUBLESHOOTING

If your auger motor is operating correctly when given direct power, but not operating in your stove, check the simple things first.

– Clean out your fuel hopper and make sure there are no foreign objects or obstructions.

– Check the wiring going to the auger motor, high limit switch, and vacuum switch. Make sure wires are securely connected and there are no breaks or deterioration to the wires.

– Create a ‘jumper wire’ to bypass your high limit and/or vacuum switch. Learn How *VERY IMPORTANT to never leave a safety switch bypassed, only for troubleshooting purposes. If you bypass one of the switches and your auger motor starts working, it may be the switch itself or a safety issue at hand that is preventing the switch from locking in as it should. The high limit switch will generally trip if either the burnpot gets backed up with fuel, combustion motor is weak, or the convection motor is weak or not operating properly. The vacuum switch will generally trip if the gasket seals are worn/loose around the door, ash pan or combustion motor. The vacuum switch will also trip if the exhaust motor housing or venting is plugged or if the exhaust motor is weak/not operating properly.

If you require a new auger motor for your stove we offer top of the line replacements with the best warranty at the guaranteed lowest price with the fastest shipping. As always, we offer lifetime service and support with all purchases. With the Nations top NFI tech team, we are confident in getting issues resolved and getting you the right parts you need the first time around.

The majority of Englander stove models will use a 1 RPM Counter Clockwise auger motor for both the upper and lower auger drives. Some models will use a 2 RPM and some models will use a 4 RPM auger motor. Double check your motor label or owners manual and please contact us for assistance if you require help.

Most original factory auger motors had direct spades on the motor for electrical connection. Our replacement motors have upgraded wire leads for connection and will connect to the wires coming to the auger motor in the same fashion. It does not matter which lead wire connects to which colored wire from the auger motor when installing.

For installation, most models have a simple set screw that you loosen and then wiggle the auger motor to come off. In other models there may be a cotter/set pin holding the auger motor to the auger shaft. We do offer both styles of motors for easy installation and correct replacement. If your auger motor attaches with a set screw, make sure when installing the new motor that the flat side of the motor shaft is lined up with the set screw before tightening and that the motor is inserted all the way in to the auger shaft/collar.

Links below for all Englander Auger Feed Motor Replacements.

1 RPM CCW Motors:

Purchase the USA Made 1 RPM Counter Clockwise Auger Motor

Purchase the Chinese Made 1 RPM Counter Clockwise Auger Motor

Purchase the USA Made 1 RPM Counter Clockwise Auger Motor WITH Hole in the Shaft

Purchase the Chinese Made 1 RPM Counter Clockwise Auger Motor WITH Hole in the Shaft

2 RPM CW Motors:

Purchase the USA Made 2 RPM Clockwise Auger Motor

Purchase the Chinese Made 2 RPM Clockwise Auger Motor

4 RPM CW Motors:

Purchase the USA Made 4 RPM Clockwise Auger Motor

Purchase the Chinese Made 4 RPM Clockwise Auger Motor

 

*In the event you need to reverse the direction of your auger motor, watch this video.

We are always happy to assist. If you have any questions or need further assistance please contact us. If you found this blog helpful we would love a comment from you.

Sincerely,

Mr. Pellethead

36 Responses to England Stove Works, Englander Auger Feed Motor Service & Troubleshooting

kevin says: December 9, 2018 at 8:24 am

how to slow top auger motor down getting to much feed not jamming top auger just putting to much pellets out

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Earth Sense Energy System says: December 10, 2018 at 2:40 pm

Kevin,

Thanks for contacting us. In most cases when it appears to much fuel is feeding it’s actually a lack of combustion air or combustion air being lost somewhere. Cleaning and Maintenance is the #1 factor. Make sure you thoroughly clean and inspect all areas of the stove and exhaust vent piping. Ash accumulation/blockage is the #1 cause to the appearance of overfeeding of fuel. Be sure to also check your door and ash pan door gasket seals. Any leaks here will be a loss of combustion air. Thoroughly check and inspect your burnpot to make sure it’s seated properly and all holes are free and clear. Inspect your combustion air inlet from underneath the burnpot to the rear of the stove to ensure there are no restrictions. Inspect and check your combustion blower – you can also use a multi-meter to make sure it’s operating at correct voltage during start-up and on the various heat settings.

If your feed motor is running constantly or there is no variation in the start and stop times of the feed motor as you adjust to various heat levels, then in most cases that would be an issue with the control board itself. If this is the case we suggest you contact Englander direct at Heatredefined.com to ensure you get the correct replacement control board for your make/model/year stove.

Hope that is helpful.

Thanks,
ESESstoves

Reply
Steve says: December 31, 2018 at 5:53 pm

Upper auger is getting stuck in the same spot on each rotation…if I lift the motor it will move the auger past the spot and rotate until gets to that spot again…any ideas??? Motor is newly replaced as is entire auger assembly

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Earth Sense Energy System says: January 2, 2019 at 12:20 pm

Steve,

Thanks for contacting us. That’s odd being the motor and auger assembly have been recently replaced. Something has to be binding it in that specific spot where it is getting stuck. Some kind of obscurity must be there causing the issue. Possibly pull out that motor and auger shaft again and thoroughly inspect the tube for any abnormalities in that area and/or anything foreign obstructing.

Happy to help anyway we can.

Thanks,
ESESstoves

Reply
Tanya says: October 5, 2019 at 8:47 pm

The auger in my pellet stove won’t turn. I’ve cleaned out the hopper and gave it a good cleaning. Can move the auger by hand only part way

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Earth Sense Energy System says: October 7, 2019 at 12:06 pm

Tanya,

Thanks for contacting us. If your auger shaft won’t turn it is a good idea to clean out the hopper to ensure nothing foreign is blocking it. There are a number of things that can prevent your auger motor from turning. Always good to direct test the motor first – here is a link for creating a test cord https://www.youtube.com/watch?v=rlmiCYI2WPk&t=4s

If your auger motor is functioning fine, then you will want to inspect the gasket seals, combustion motor voltage, vacuum switch hose and connections as well as making sure the unit and venting is free of ash or blockage.

Happy to assist however we can.

Thanks,
ESESstoves

Reply
erin says: January 29, 2019 at 5:49 am

The upper augur motor has stopped working. Pulled the motor out and the shaft is dug up beyond repair. This is now the 2nd motor this has happened to. Can you please tell me what’s wrong?

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Earth Sense Energy System says: January 29, 2019 at 2:33 pm

Thanks for contacting us Erin, happy to assist. If the shaft of the auger motor is dug up/mangled up that would give indication that something is potentially binding with the auger shaft inside the auger shaft tubing. I would suggest cleaning all the pellets out of the hopper and pull out that upper auger shaft completely so you can thoroughly inspect the auger shaft and housing to see if there is anything off or any obstructions that are causing binding or restriction of that auger shaft flight.

Let us know what you find, we are happy to help.

Thanks,
ESESstoves

Reply
Arlene Nadeau says: February 23, 2019 at 6:48 am

The flat side of the shaft is not in a good direction for me to tighten the screw. Is there a way to turn the shaft? I am unable to do it by hand..

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Earth Sense Energy System says: February 25, 2019 at 5:07 pm

Arlene, thanks for contacting us. Happy to provide a suggestion here. You can make a test cord and plug the auger motor directly into a wall outlet. Unplug from the wall when you feel the shaft is in proper position and then go ahead and install the motor. Here is a tutorial link on creating a test cord. https://www.youtube.com/watch?v=rlmiCYI2WPk&t=4s

Any other questions please let us know.

Thanks,
ESESstoves

Reply
Cody says: March 7, 2019 at 7:32 pm

My feed won’t adjust? The bottom auger goes the same speed no matter if it’s o. Highest setting (9) or the lowest (1). What could cause it to not change speed???

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Earth Sense Energy System says: March 11, 2019 at 12:36 pm

Cody,

Thanks for contacting us. If the speed/on-off times of the auger motor in normal operation does not change from high to low, then more than likely it is an issue with the circuit board. For Englander circuit boards you will want to contact Englander direct – their site is heatredefined.com

Hope that helps,
ESESstoves

Reply
Edward Graham says: March 9, 2019 at 5:49 pm

When I plug my stove in the lower auger turns on without turning the unit on

Reply
Earth Sense Energy System says: March 11, 2019 at 12:31 pm

Edward,

Thanks for contacting us. I would say that would indicate an issue with the circuit board. Your best bet will be to contact Englander direct with the make, model, and serial number of your stove for assistance with the circuitry or board replacement – their site is heatredefined.com.

Hope that helps.

Thanks,
ESESstoves

Reply
Jessica says: March 27, 2019 at 8:58 am

The armature on my lower auger motor won’t spin even though the motor itself has power and is running. I removed it and it looks clean, nothing caked on it. It also gets really hot to the touch, not sure if that’s normal or not. Thank you for any assistance you can give.

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Earth Sense Energy System says: March 29, 2019 at 1:51 pm

Thanks for contacting us. The armature spindle should spin freely when the motor is out of the unit (not under load). It’s normal for auger motors to get hot to the touch – Shouldn’t be scorching hot, but will get very hot to the touch. As long as it’s still operating and functioning you should be fine. If the motor starts to no longer operate correctly or gets loud then more than likely a replacement will be needed.

Any other questions please let us know.

Thanks,
ESESstoves

Reply
Mike says: August 31, 2019 at 6:38 am

I have Englander pellet stove top auger motor not turning . Put new motor still not working plug in to bottom auger wires and it works please help

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Earth Sense Energy System says: September 3, 2019 at 12:22 pm

Mike thanks for contacting us. Sounds like it’s an issue with your vacuum switch in the unit or the vacuum switch being tripped. If the vacuum switch is faulty or tripped it will not allow the auger motor to run.

Things that can trip a vacuum switch
– Ash build-up in the stove
– Ash build up in the venting
– Weak combustion fan
– Door Gasket Seal is not tight
– Ash Pan door gasket seal is not tight – if Applicable on your model
– Vacuum switch Tube cracked or loose.

Take a look at the simple things first. If you need a new vacuum switch just let us know – stock shows arrival in 6 days.

Thanks again,
ESESstoves

Reply
Dennis Stone says: November 11, 2019 at 10:10 am

Have the same problem and tried all of the above. The tube looks fine. What else do we need to do. Its cold outside.

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Earth Sense Energy System says: November 11, 2019 at 11:33 am

Dennis, Can you tell us what exactly is going on? Can’t go back to see the message thread on this. I assume you are speaking of the vacuum/pressure switch in the stove being you mentioned tube. If you have checked all gaskets, combustion fan voltage and have thoroughly cleaned out your stove, ash ports and venting – and you are still getting a vacuum error. It’s more than likely the switch itself. Here is a link to a replacement switch if that is something needed. https://staging.pellethead.com/product/england-stove-works-englander-vacuum-shut-down-switch/

Thanks,
Mr. Pellethead

Reply
Steve Nolan says: October 4, 2019 at 9:10 pm

U am getting a very annoying howl from the combustion blower motor, how do I make it stop? It has had the same noise since the first day last fall

Thanks and HELP

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Earth Sense Energy System says: October 5, 2019 at 4:52 pm

Thanks for contacting us Steve, happy to assist. What stove make and model do you have? What does your fire look like when it’s burning? If you can, see what the electrical specs are on your combustion fan motor. Happy to help cross-reference and see what the issue may be. You can email us direct at [email protected]

Thanks,
ESESstoves

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Alex says: October 17, 2019 at 7:03 pm

Should the upper auger and motor start and stop. as the lower auger and motor run continuously? Or is the upper motor going bad? thanks!

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Earth Sense Energy System says: October 18, 2019 at 12:15 pm

Alex,

Thanks for contacting us. Both the upper and lower auger motor will start and stop based on the heat setting selected. They should not be running continuously. Any other questions please let us know.

Thanks,
Mr. Pellethead

Reply
Dennis Stone says: November 11, 2019 at 4:36 pm

the upper auger will not work. If we hook the wires from the lower auger it does run. We put in new gaskets, new vac switches and it still does not work. Help

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Earth Sense Energy System says: November 11, 2019 at 4:50 pm

Dennis,

Thanks for the message. With what you mentioned here I would have to think it has something to do with the electrical wires and/or control circuit board. Your best option here may be contacting Englander direct with your make and model.

Thanks,
Mr. Pellethead

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K.T. says: October 30, 2019 at 2:03 am

Can the two motors be switched?? And left this way??

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Earth Sense Energy System says: October 31, 2019 at 12:56 pm

K.T., Thanks for contacting us. In most Englanders the Upper and Lower auger motors are both 1 RPM Counter Clockwise. If this is the case in your stove, then yes they can be switched and left that way. Select Englander Models used a 2 RPM and 4 RPM auger motor. So it will be important to look at the label on the motor to ensure both are the same RPM.

Any other questions let us know.

Thanks,
Mr. Pellethead

Reply
Jeff Seitz says: November 1, 2019 at 10:44 pm

Why would my blower start after ignition of flame then shut down less than a minute later

Reply
Earth Sense Energy System says: November 2, 2019 at 10:15 pm

Hey Jeff,

In most Englander models there is a low limit switch that locks in once the unit gets warm enough and allows the convection blower to come on. You can check to see if your model has this limit switch as it could be on the fritz. You can also use a basic multi-meter to check the voltage coming to the convection blower. This may help you troubleshoot if it’s an issue with the blower itself.

Let us know what you find; we are happy to assist.

Thanks,
Mr. Pellethead

Reply
Debbie says: November 5, 2019 at 2:05 pm

Our stove goes straight to E2 and won’t show SU.

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Earth Sense Energy System says: November 6, 2019 at 10:52 am

Debbie,

Not quite sure what that means. You may want to contact Englander direct for assistance on this.

Sorry we couldn’t be of better help here.

Thanks,
Mr. Pellethead

Reply
Vee says: November 8, 2019 at 10:47 am

My upper auger works for a while and then stops and won’t start up again. We have had to move or give the auger motor a “shake” for it to start up again and push out pellets. We connected it to the bottom auger wires and works fine there. What could be the problem? Any help is appreciated.

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Earth Sense Energy System says: November 8, 2019 at 12:21 pm

Vee,

Thanks for contacting us. Odd that it would work fine when connecting it to the bottom wires. I would still suggest doing a bench and torque test on that motor to ensure it’s not just the motor getting weak or having intermittent issues. Run the motor to direct 120 wall power and grip the shaft with a pliers (cloth over the shaft to protect it) – You shouldn’t be able to stop the shaft with a pair of pliers gripping it. Here’s a link on creating a test cord – https://www.youtube.com/watch?v=rlmiCYI2WPk&t=1s

If the motor is good, I would then suggest inspecting the wiring thoroughly. Could be a wiring or control board issue, but that would be rare.

Happy to help.

Thanks,
Mr. Pellethead

Reply
Kaleigh miller says: November 10, 2019 at 12:40 pm

Both auger motors are working and spinning fine but no pellets are coming out. What should I do?

Reply
Earth Sense Energy System says: November 11, 2019 at 5:21 pm

Kaleigh,

Thanks for contacting us. I would first suggest you check the connection from the auger motor to the auger shaft. Some models have a bolt that tightens down on the motor shaft, others have a cotter pin that goes through the motor shaft. Especially with the bolt tighten design those can come loose over time, not gripping the auger motor shaft. Thoroughly inspect that and make sure each motor is properly secured.
Always good to clean out the fuel hopper as well – check for pellet fines or any foreign objects in the base of the hopper that may be preventing pellet fuel from reaching the auger shaft.

Happy to assist, let us know what you find.

Thanks,
Mr. Pellethead

Reply

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