Quadra-Fire Mt Vernon AE Service & Troubleshooting Support

Posted on by Earth Sense Energy System

The Quadra-Fire Mt Vernon AE is one of Quadra-Fire’s best selling models. Earth Sense stocks virtually all parts for the Quadra-Fire line including the MTV AE models. With one of the strongest certified tech teams in the Country, we are confident we can assist providing the professional expertise and parts needed should you require service assistance on your model. Browse Quadra-Fire Parts

Robert Writes In: 

I’m having some issues with the thermostat which goes back to the “wake up screen” or other error messages. If I unplug the stove it seems to solve it. Just wondering if this is a common issue and whether there is an updated model or something else going on with the stove?

Mr. Pellethead Replies: 

The issue here is likely as simple as the thermostat wire connections.  Three wire system, Red and Green are for power and White is for communication between the wall control and main board.  Dashes in the upper left screen would indicate problems with the white wire connections.  Cycling the wakeup screen is a loose connection of the red or green or both wires.  The interruption could be the crimped connectors at the stove terminal block or the connections inside the wall control.  Could also be a pinch of the t-stat wire between the wall control and the stove.

6 Responses to Quadra-Fire Mt Vernon AE Service & Troubleshooting Support

dgmoore says: January 22, 2019 at 8:08 pm

My Quadrafire Mt Vernon AE stove has been great for the past ten years even though I’ve had to replace everything from the baffle and firepot to the auger assembly. My problems have been in finding listed Quadrafire parts by the part number. The ash drawer catches were worn out and none were to be found except at a local hardware store. Now, I can’t find a dealer who can assure me that the door rope gasket, p.n. SRV7034-177 is correct for my stove. Can I always trust the manufacturer’s part number?

Earth Sense Energy System says: January 23, 2019 at 6:42 pm

Thanks for contacting us, happy to assist.

Although manufacturers change part numbers over the years, the earlier part number will always supersede. An Authorized dealer has access to the manufacturers database to look up any part number for any part or accessory ever used or sold. It surprises me that the dealer you mentioned couldn’t assure you of the part number for that gasket or ash drawer catches.

Moving forward you can feel free to contact us regarding any needs or questions you may have. We are the largest dealer in the country of pellet stoves and of Quadra-Fire pellet stoves. Although we don’t have every Quadra-Fire part on our website yet, we are continually adding and we do stock virtually every single part for the Mt Vernon AE. So if you can’t find what you are looking for on our site, just drop us a message and we’ll get you fixed right up. We always guarantee the best prices and fastest shipping.

Here is the Ash Drawer Roller Catch- https://pellethead.com/product/quadrafire-mt-vernon-ae-ash-pan-door-roller-catch-2-pack/

Here is the OEM Door Gasket- https://pellethead.com/product/quadrafire-mt-vernon-ae-e2-edge-60-door-rope-gasket-oem/

Here is the Aftermarket Door Gasket- https://pellethead.com/product/quadrafire-mt-vernon-ae-e2-edge-60-door-rope-gasket-kit-3-4-x-5/

Any other questions please let us know, we are happy to help.


Dustin heaton says: January 29, 2019 at 5:42 pm

Ive lost fuel selections on my thermostat

Earth Sense Energy System says: January 30, 2019 at 1:45 pm


Thanks for contacting us. I would first tell you to check all the wires and connections. Then do a hard reset by unplugging the stove and waiting 30 seconds before plugging back in. From there if your thermostat is still not functioning and showing all the aspects and selections, you more than likely will need a new Wall Control.

Here is a link to the Wall Control – https://pellethead.com/product/quadrafire-mt-vernon-ae-edge-60-wall-control-thermostat/

Any other questions please let us know.


Jim says: September 7, 2019 at 10:37 am


I was wondering if it is ok to grease the auto clean track on the Mt Vernon AE.
Its metal on metal , but there is no sign of grease in the past.

Earth Sense Energy System says: September 11, 2019 at 11:43 am


Thanks for contacting us. Our lead service technician stated: Do not use grease as grease will attract and hold dirt/ash. The rails should be cleaned with scotch bright pads and apply a film of graphite powder as a lubricant.

Hope that is helpful, any other questions please let us know.



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