Quadra-Fire Mt Vernon AE Service & Troubleshooting Support
The Quadra-Fire Mt Vernon AE is one of Quadra-Fire’s best selling models. Earth Sense stocks virtually all parts for the Quadra-Fire line including the MTV AE models. With one of the strongest certified tech teams in the Country, we are confident we can assist providing the professional expertise and parts needed should you require service assistance on your model. Browse Quadra-Fire Parts
Robert Writes In:
I’m having some issues with the thermostat which goes back to the “wake up screen” or other error messages. If I unplug the stove it seems to solve it. Just wondering if this is a common issue and whether there is an updated model or something else going on with the stove?
Mr. Pellethead Replies:
The issue here is likely as simple as the thermostat wire connections. Three wire system, Red and Green are for power and White is for communication between the wall control and main board. Dashes in the upper left screen would indicate problems with the white wire connections. Cycling the wakeup screen is a loose connection of the red or green or both wires. The interruption could be the crimped connectors at the stove terminal block or the connections inside the wall control. Could also be a pinch of the t-stat wire between the wall control and the stove.
My mt vernon is blowing fumes in my house can’t figure it out they make you sick can’t run the stove I seal all the stove pipe still does it very frustrating!
Edward,
It is very important you get this issue fixed prior to operating the stove again. The fumes/exhaust is coming from the stove vent/piping – either where it connects to the stove on the exhaust hub or on the venting seams. Vent piping leaks around the seams and seals. Whether we install or the customer installs, we require a specialty carbon monoxide meter to be used to ensure there are no exhaust leaks. If you are a customer of ours please call us to schedule a professional inspection, otherwise please call the dealer you purchased the stove from to have this service completed.
Any questions please let us know.
Thanks,