Quadra-Fire Mt Vernon AE Service & Troubleshooting Support

The Quadra-Fire Mt Vernon AE is one of Quadra-Fire’s best selling models. Earth Sense stocks virtually all parts for the Quadra-Fire line including the MTV AE models. With one of the strongest certified tech teams in the Country, we are confident we can assist providing the professional expertise and parts needed should you require service assistance on your model. Browse Quadra-Fire Parts

Robert Writes In: 

I’m having some issues with the thermostat which goes back to the “wake up screen” or other error messages. If I unplug the stove it seems to solve it. Just wondering if this is a common issue and whether there is an updated model or something else going on with the stove?

Mr. Pellethead Replies: 

The issue here is likely as simple as the thermostat wire connections.  Three wire system, Red and Green are for power and White is for communication between the wall control and main board.  Dashes in the upper left screen would indicate problems with the white wire connections.  Cycling the wakeup screen is a loose connection of the red or green or both wires.  The interruption could be the crimped connectors at the stove terminal block or the connections inside the wall control.  Could also be a pinch of the t-stat wire between the wall control and the stove.

  • Chuck keener says:

    Hi 6year old quadrature MT Vernon stove shut down last nite after working fine minutes before shutdown. Checked for green or red light nothing showing thought breaker. Breakers were fine . moved plug to another outlet green light came on. Tried to cycle through no pellets dropping motor runs green light stays on will not start up. Any ideas for possible fi,es

    • Pellet Head says:

      Thanks for contacting us Chuck, happy to help. Is this a Mt Vernon AE model or an original Mt. Vernon with the 4 speed control? I think first it will be important to check the outlet voltage and polarity to ensure electrical is correct coming to the unit. From there depending on your model we can help troubleshoot some possible things to look at. Feel free to message back here or call us at 800-236-6647.


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