Returns, Refunds, and Exchange Policies
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your item must be returned within 60 days of your purchase date.
1. Please email [email protected] to request a refund.
2. Complete Return Authorization Form Here
3. Mail your returned item, the Return Authorization, and a copy of the original receipt to:
Earth Sense Energy Systems
W9715 State Road 96
PO Box 167
Dale, WI 54931-0167
**PO Box will be needed when sending through the US Postal Service
Some items cannot be returned if they are opened. These will be specified on the individual listing.
There are no returns on circuit / control boards. Please ensure you require a control board prior to ordering.
*International return customers are responsible for shipping cost of return and new part shipment.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
The warranty period will begin on the date of purchase and is good for one year from that date.
International Warranty Customers are responsible for return shipping (should item be requested) and Shipping of New Item.
All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order if applicable.
Shipping Policy Turnaround
All orders are shipped within 48 hours Monday – Friday 8am – 5pm. Shipping dates are the next business days. Saturday, Sunday, and Holiday (Regular and Postal) Dates Are not included as Shipping Days
We use the following carriers to deliver our orders:
– USPS – Priority Free Shipping. Provide PO Box if applicable
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using First Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page you will be shown what the cost of shipping will be.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Terms of Service
By accessing the website at http://pellethead.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
- Use License
Permission is granted to temporarily download one copy of the materials (information or software) on Earth Sense Energy System’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
– modify or copy the materials;
– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
– attempt to compile or reverse engineer any software contained on Earth Sense Energy System’s website;
– remove any copyright or other proprietary notations from the materials; or
– transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Earth Sense Energy Systems at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on Earth Sense Energy System’s website are provided on an ‘as is’ basis. Earth Sense Energy Systems makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchant-ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, Earth Sense Energy Systems does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Earth Sense Energy Systems or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Earth Sense Energy System’s website, even if Earth Sense Energy Systems or a Earth Sense Energy Systems authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Accuracy of materials
The materials appearing on Earth Sense Energy System’s website could include technical, typographical, or photographic errors. Earth Sense Energy Systems does not warrant that any of the materials on its website are accurate, complete or current. Earth Sense Energy Systems may make changes to the materials contained on its website at any time without notice. However Earth Sense Energy Systems does not make any commitment to update the materials.
Earth Sense Energy Systems has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Earth Sense Energy Systems of the site. Use of any such linked website is at the user’s own risk.
Earth Sense Energy Systems may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
- Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Dale, WI and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Your privacy is important to us.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfillment of those purposes.