William Writes In-
Problem with the pellet feed on an Original Mt Vernon 4 speed, board Number 7000-126. Recently replaced the system control board. Getting blue flashing light at start and a green light. No red light in controller, red light on the back of stove. Black button on side of stove below speed control, to force feed more pellets sounds like it’s working. The Auger does not move or vibrate while clicking button. How would I know if it is the auger motor or the controller??
Mr. Pellethead Responds-
Happy to assist William. When power is applied to a cold stove you’ll see a momentary yellow light (thermocouple test), then for 60 seconds a blue flashing light (count equal to the board setting). If the stove is cold there should be no green or red light present. The green light only indicates an achieved thermocouple temperature reading of 200 degrees. The red light represents an achieved thermocouple temperature reading of 600 degrees. The green light indicates to the board proof of fire and signals the start of normal feed cycles.
Is the feed system totally not functioning?
The simplest issues would be a loose wire connection, feed system restriction, an auger jam, loose set screw on the auger motor shaft or vacuum line hose nipple blockage at the top of the auger tube.
The feed system circuit comprises of four components
1) CONTROL BOARD
2) FEED MOTOR
3) VACUUM SWITCH
4) #2 SNAP SWITCH
The use of certain diagnostic tools such as a volt meter, ohm meter, jumper wire and 120 volt power cord would be used to isolate which of these could be an issue.
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i have a quadrafire castile pellet stove that seems to drop too many pellets on high, it has a three speed fan, and seems to work o.k. on low, but when i turn it up to med or high it seems to drop too many pellets, i have slid the auger door all the way down, but it still seems to release too many pellets! any suggestions.
Daniel,
Thanks for contacting us, happy to assist. In most cases if your stove appears to be feeding to much fuel on higher settings it is a combustion air issue. The stove needs to have the correct fuel to air ratio to operate correctly. In 90% of these cases it is a cleaning issue – ash build-up in the stove, vent pipe and/or exhaust housing. Make sure you thoroughly follow your owners manual and clean all aspects of the stove and venting. From there you will want to inspect the door gasket and ash pan gasket seal. If it’s no longer making a tight seal in either of those places it will cause this problem. Lastly you will want to inspect the combustion/exhaust fan itself. This motor may have gotten weak and is no longer providing the velocity required when running on medium or high settings. Always check the easiest things first. Happy to help with assistance and replacement parts.
Thanks,
Taylor-ESESstoves
I have the same issue with my castile stove.. even with tech coming out cleaning the system… I cant run the unit on the high setting.. the next day..is there away to alter the feed timing… when I go to medium obviously it drops less pellets but the fan reduces as well. would like to find some type of adjustment. The slide on the auger does not seem to help.
Hey Scott,
The slide on the auger is the only way to micro-adjust the feed setting on the Quadra-Fire here. The feed timing sequence is built into the board. If there is an issue with the unit being able to properly operate on the high setting, then there is some other issue to look at. In most cases this would be a loss of combustion air from somewhere. Either a cleaning issue, gasket seal issue or combustion blower issue. It could also be a pellet/fuel issue. I always suggest starting with the simple things first. Try a different pellet first. Inspect the air intake. Next do a complete thorough cleaning on the stove and vent, next inspect all gasket seals on the door, glass, ash pan and combustion blower, next use a multi-meter and check voltage on the combustion blower.
There has to be something the cleaning tech missed when he was out. We are happy to help – let us know of any further questions or needs.
Thanks,
ESESstoves
Hello,
I am having the same problem with my 2008 model Quadra-Fire AE insert.
I did use a propane torch to start the pellets in the fire box, thinking that would at least get the stove going until it shut down. But that didn’t work either. Thoughts?
Thank-you
Bob
Thanks for contacting us Bob. I can’t see the exact thread you are referring to. Sounds like you are having ignition issues and thermocouple/proof of fire issues. The loop igniter lights the fire and then the thermocouple hanging over the burnpot senses temp/proof of fire and allows the stove to feed in normal operation.
Here is a link to the igniter – https://pellethead.com/product/quadrafire-mt-vernon-ae-edge-60-multi-fuel-igniter-380-watt-oem/
Here is a link to the thermocouple – https://pellethead.com/product/quadrafire-mt-vernon-ae-edge-60-thermocouple-k-oem/
Any other questions please let us know.
ESESstoves
Auger won’t quit feeding pellets
Tyler,
Thank you for the question. In most cases if your auger feed motor just will not stop feeding pellets, you may be looking at a defective control board. When auger motors fail they typically stop turning or slow down so much so, that they will not feed enough pellets. For the motor to keep running it would need to be supplied power which comes from the circuit board. Sometimes we hear scenarios such as, “my stove won’t stop feeding” or “my stove is overfeeding.” This can be the result of a stove that is dirty. If the firepot is plugged with ash or clinkers are blocking the air holes, this can cause the stove to appear it is feeding too many pellets because there is not enough air for complete combustion. Essentially is can not keep up to the rate of burn as normal. Other factors that could cause this are leaky seals (door, ash pan), dirty ash traps/ venting, even a failing combustion blower. Let us know if this was helpful or if we can assist you further.
Thanks,
Matt-ESESstoves
Hi Sharon,
I would start with the hopper. Make sure there are not any foreign objects that maybe came out of the bag of pellets that are causing a jam. Excessive fines (sawdust) can be a problem too. If all is clear then I would start at the source and work my way backwards. Pull the auger motor and have bench tested. If it does not work, replace the auger motor. If it works away from the stove you now know the issue is likely a vacuum switch or even a power issue from the control board and will need further troubleshooting.
I have a Quadrafire Mt. Vernon that seems to start up normally. The auger will run for about 3 seconds and then stop. When you hit the reset button like you do when it runs out of pellets and need to prime it, nothing happens. The fan seems to be running normal, though. Any thoughts?
Hi! Possible vacuum switch or loss of vacuum error that is interrupting power to the auger motor. Check to see if your vacuum switch is the silver metal box. If so, replace it as these are notorious for failing. Here is the link to the new vacuum switch https://pellethead.com/product/quadrafire-heatilator-pelpro-pleasant-hearth-differential-vacuum-pressure-switch/
I have a Quadrafire, Contour. It came with my house. it lights but stops feeding pellets after about 10 min. The green lite comes on, but not the red one. This is my main source of heat and I live in the sticks, so a tech is out of the question.
Nanette,
Thanks for contacting us, we are happy to assist. Apologies on our delay as there was a glitch not allowing us to see the pending blog questions here. Based on what you are describing this would most likely be a thermocouple issue. After initial startup, the thermocouple (finger over the firepot) senses ‘Proof of Fire’ giving a signal to the control board to start feeding fuel in normal operation. Links below to the replacement thermocouple, fairly simple installation on this. Any other questions or assistance needed, please let us know. We are always happy to make sure everything is running 100%.
OEM Replacement – https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/
Thermocouple cover Tube (If Needed) – https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/
Thanks,
Taylor-ESESstoves
i have a older sante fe, last year it was making a bangin sound and quit pushing pellots….so i assumed the auger motor broke…just installed a new one…now the stove is silent, wont feed , blower doesnt come on…..igniter is cherry red but thats it……red light is on…and blue light blinks 6 times in teh control box…any help>?
Jeff,
Thanks for contacting us. With only the igniter currently turning on, I would first tell you to check the high limit switch. Make sure the stove is unplugged. The high limit switch in that unit should have a reset button in the middle. If the switch is tripped it will not allow any of the motors or blowers to turn on. The High limit should be located up on the outer auger shaft tube/chute. Push the button in the middle and then try to restart. Let’s check that first and go from there. Happy to assist, keep us posted. You can reach us direct at [email protected].
Thanks,
I have the CB1200 Quadra Fire and I recently replaced the fire pot gasket and thermocouple wire. Now the auger motor runs almost constantly and over feeds the pot. If it runs all night the pot overflows with pellets. The auger runs for 6 seconds and shuts off for 4 seconds and repeats that cycle. I’m wondering if I would need a OAK kit now that the pot gasket is sealing it or maybe the snap disk near the auger motor went bad? I cleaned it pretty good to the best of my ability without removing the blowers. Just wondering if the snap disk could be the issue here. Thanks
Eric,
Thanks for contacting us, happy to assist. Based on what you are describing it sounds like we have an air flow issue. Check the simple things first. Make sure your front door and ash door gaskets are sealing tight all the way around. Generally these need to be replaced every 4-7 seasons of use. Secondly, you need to thoroughly clean all the ash out of the unit and venting. Any blockage is going to starve air from the firepot giving the appearance it is over feeding. I would suggest checking all ash traps, removing the inner baffles, and removing the combustion blower to thoroughly clean the exhaust manifold area. Additionally you want to check and clean the vent pipe. Our Leafblower Vac can be a great tool for pulling out excess ash that can be difficult to reach. You can take a look at the links below. I do not believe this to be a snap disc issue or an issue that requires you to get the outside air kit. Keep us posted, we are happy to assist and as always stock every part for the 1200 at the guaranteed lowest price.
https://pellethead.com/product/toro-vacuum-leafblower-pellet-corn-stove-exhaust-vent-cleaning-system-3-4-venting-part-mar51574/
Thanks,
Taylor-ESESstoves
Hi, I have a quadra fire pellet stove and I can’t seem to get the red call light to come on. I have checked to make sure that the thermostat wires are connected securely (that happened last year) and I don’t see any other obvious issues. Not snap disks popped, clean stack. I have not checked the vacuum hose though. Could that cause the call light not to come on though?
Thanks,
Duane
Thanks for contacting us, happy to assist. Yes, if the unit is not sensing proper vacuum it will not allow that call light to come on. You can bypass the vacuum switch as well as the snap discs for testing/troubleshooting purposes. Below is a link that will show you how. Also make sure your gasket seals are tight all the way around, ash traps in the stove are cleaned and your combustion blower appears to be operating correctly.
https://www.youtube.com/watch?v=FDVkbsHS95U&t=12s
Any other questions please let us know.
Thanks.
Hello, I have a Quadra fire santa fe pellet stove and replaced auger motor recently. All seems to work well, start up good fast flame, (not lazy). On high all seems to be well. When I back it off to the medium setting, it’s like the stove is not getting enough pellets to drop and fire almost goes out then seems to feed just in time to get fire going again. To be clear the flame is below fire pot. Once auger moves it then feeds enough to bring flame about 2-3 inches above the fire pot. Feed adjustment rod in the hopper is wide open. Is there a way to adjust the timing on the delay for auger? Or a way to make auger rotate just that little bit more in between cycles?
Larry,
Thanks for contacting us. That is quite odd. Really the only adjustment you have in the Sante Fe is with the Feed Adjustment slide rod inside the hopper. Based on the length of the pellets you are burning there can be variances. Obviously shorter pellets will allow more into the auger per revolution then longer pellets. Still though you should be able to maintain a steady solid fire on low, medium or high settings. Besides the auger motor itself the only other thing that controls the feed cycle in your stove is the control board. It could be possible that there is an issue with the feed cycle timing in the control board itself. Based on everything you are stating that would be the only thing I can think of besides the pellets you are using being quite long in overall length. Here is a link to the control board, any other questions let us know – we are happy to help.
Thanks,
ESESstoves
I have a Quadra Fire Castile insert. It starts, feeds pellets into pot, lights, gets to temp, begins normal feeding. Then occasionally stops feeding. I have replaced vacuum switch. Tested snap disks. Cleaned all. Now am thinking it is feed motor. If I jiggle the top of motor I can get it going again. Pulled motor out. Reconnected it to the wire harness. Started stove and held motor shaft with pliers. It will stop or even reverse. Is that a true test of the motor? I did not run it on a test plug wire. Bad motor?
Barry,
Thanks for contacting us. Based on what you are describing I would suggest that in most cases it would either be the auger motor or it would be the thermocouple having intermittent connection. Being that when you fiddle with the motor it starts working again, I would lean towards this being an auger motor issue. The auger motor in a Quadrafire Castile is designed to reverse when it reaches a set torque, so yes that aspect is correct and designed that way. In some cases to test the auger motor we will pull it completely out and run on a test cord direct to 110 wall power for an extended time also doing torque tests. If you do need a new auger motor, here is the link below. This is the OEM replacement and we guarantee the best price and fastest shipping.
Any other questions please let us know.
Thanks,
I have a santa fe stove that feeds too many pellets on start up. When it first starts up the flame is so big that I have to turn it off before the convection blower comes on. I had this stove for about 10 yrs and it gets a thorough clean every day of usage. I pulled stove away from wall and cleaned all exhaust pipes. I have noticed the flame has been extremely high lately and the feed rate is at the minimum setting. I jumped the vacuum switch and #3 snap disc and checked to make sure exhaust fan is ok. How can I test the control box ??? Or is there something else I should check?
Thanks for contacting us Rich, happy to help. In most cases this would be an issue of the stove not having enough combustion air and/or the combustion air being lost somewhere. This is often caused by leaky gasket seals, burnpot build-up, ash build-up in the stove/vent and possibly a weak combustion fan. What does your flame look like? Is it crisp and torchy or is it lazy? If you are not seeing a crisp torchy flame, please double check all of your gasket seals, double check all areas of the stove, burnpot and vent for ash build-up, and check to see if your combustion fan is running at near line voltage during start-up. If you have a crisp torchy fire then we would want to take a closer look at the fuel feed. The auger motor does feed a decent amount of fuel during start-up, however if it really looks like its overfeeding or doesn’t stop turning during start-up and fills that burnpot up halfway or more, it would most likely be a control board issue giving incorrect signal to the feed motor during the start-up period. We do offer a service for us to check the control board to verify proper operation if needed. You can email us direct at [email protected] for more details on that service. Let us know what you find, happy to assist anyway we can.
Thanks,
ESESstoves
I have a Quadra fire santa fe insert. Recently, only during warm start ups it drops initial pellets , ignites ok and then drops excessive pellets to the point of a roaring sound and very high flame. This stove never does this on a cold start up and works normally in this scenario. Any thoughts? Stove has just been cleaned.
Thanks for contacting us Joe. That’s an interesting one.. Only thing I can think of is that the thermocouple is still over temp on warm start-ups and starts feeding fuel based on the heat selection set for normal operation. Try making sure the heat toggle switch is set to the low setting on warm start-ups. You can adjust it once it finishes the start-up cycle. If there is any kind of a clinker or ash build-up formation in the burnpot you will also see this happen. Depending on the pellet type your burning, you will find different build-up accumulation in that burnpot after each bag that is burned. I suggest that each time the unit shuts down that you pull the burnpot ash release to dump any ash or clinker formation into the burnpot. If you are still experiencing issues we may need to take a closer look at the thermocouple and/or control board on the unit. Keep us posted, happy to help anyway we can.
Thanks,
ESESstoves
Bonjour j aimerais savoir pourquoi le moteur de la vis sans fin fait beaucoup de bruit. Il semble fonctionner normalement
France,
Thanks for contacting us. We believe you are referring to the auger motor noise here. Overtime motors can become noisy yet still work and function properly. Most motors are sealed motors and typically as they get louder in operation it indicates that the grease/lubrication inside the motor gears is starting to dissipate. Some may continue to run correctly for quite some time, others can fail pretty quickly as they start to get louder/noisier during operation. If you need a replacement just let us know, we do offer most motors for most makes and models and always guarantee the lowest price and fastest shipping.
Thanks,
ESESstoves
I have a Quadra fire classic bay 1200. My auger will not turn. I by-passed the vacuum switch . Motor will not turn. I benched tested the motor, motor turned. I by passed hi limit switch, motor won’t turn. My circuit board will blink blue light every ten seconds. Need help please.
Hey Eric, thanks for contacting us. Happy to help. We can be of better assistance here if we know whether or not your 1200 is a freestanding or insert model and what the manufacturer date is of the unit (Can be found on the UL label typically located inside the hopper or on the inside hopper lid). Our initial tech analysis is that with the blue light blinking once every 10 seconds that the stove is stuck in ‘test mode’. Can you verify if the ‘Call Light’ is on steady? – Main Red call light. Would you also be able to confirm that there is voltage going to one side of the Vacuum switch in the unit? If we don’t have voltage going to the vacuum switch this could be a control board issue. Again, let us know as much info as possible and we will confer with our technical staff to get you some answers and our best diagnosis of what is going on.
Thanks,
ESESstoves
Hi,
I have a Quadra fire mount Vernon E2. Every one in a while if I interrupt the the startup cycle to add pellets the stove will over feed the pot until it overflows. Then it smokes like crazy and starts with a big boom and smoke leaks outside the gasket because of all the startup pressure. Can you help me with this?
Hey Joe, thanks for contacting us – happy to help. Best piece of advise here would to be not interrupting the start-up cycle. When you add pellets during the start cycle it is then essentially restarting the start-up cycle over which will cause too many pellets to come into the burnpot and like you mentioned and explosive start-up. Add your pellets before or after the start-up cycle and always make sure the burnpot is cleaned well. Any pre-existing build-up in there or air blockage will result in an abnormal start-up. Any further questions or future issues just let us know; we are always happy to help.
Thanks,
ESESstoves
I have quadra fire 1200 and its makes a loud noise once in a while.
Gary, Thanks for contacting us. It will be helpful to pinpoint where that noise is coming from. I would suggest you open up the side panels during operation and have a good light to see if you can narrow down where the noise is coming from, whether it be the feed system, combustion blower or convection blower. We do offer all parts for the 1200 at the guaranteed lowest prices should you need any replacement parts. If you have further questions once you pinpoint the noise just let us know, we are happy to assist.
Thanks,
ESESstoves
Hello, I have a Quadrafire 1000 and the green light clicks on and off as it is warming up, the clicks are loud and progress faster until it stays in. The red light will also do the same. They do this not every use, but 90%. Also, on startup, the auger motor does not stop anymore through the ignition process. Thoughts?
Paul, Thanks for contacting us. Has to be some kind of a Connection issue – Possibly where/how the control board is seating in the junction box. Could also be a power supply issue. Somewhere in the unit there is a poor connection. Unplug the stove and inspect everything thoroughly with a good light. Pull your control box out and re-insert it back in. As far as the auger not stopping through the ignition process, that would indicate an issue with the start-up timing cycle inside of the control box. We do offer the control box and Junction Box W/wire harness for the 1000 model. Again, check the simple stuff first and if you need to order anything just take a look at our site or message us for assistance.
Thanks,
ESESstoves
Hi, I have a Quadra-Fire Mt. Vernon AE. I was getting an auger jam failure. I replaced the auger and motor assembly. Now when I try to start the stove, I no longer get an auger jam but instead just have a missed ignition. The auger is turning but not delivering pellets. Any ideas?
Hi, I have a Quadrafire 1000 and it was working perfectly until the other day when we tripped a breaker and now the stove won’t ignite. We unplugged it and let it sit for a while, then tried it with no success. So we installed a new igniter and thermocouple, hit the reset on snap disc #3, completely cleaned the burn pot, and it still won’t ignite. If we leave it plugged in the motor stays on even if the thermostat is down and the auger continuously feed pellets at an accelerated rate, but the igniter doesn’t even get hot. Any thoughts?
Cindy,
Thanks for contacting us. Based on what you are describing, especially with stating that the motor stays on with the thermostat down and the auger motor is feeding continuous, it more than likely is an issue with the circuit board/control box. When the breaker tripped it probably caused a short within that control box causing an issue with the inner circuitry. Do check over all of the wiring carefully in stove. If you do need a new control box replacement here is the link to that part for the 1000 model. https://pellethead.com/product/quadrafire-control-box-circuit-board-800-1000-1100i/
Any other questions please let us know.
Thanks,
ESESstoves
Henry,
Thanks for contacting us. Are you able to verify/physically see that the auger shaft is turning? Could just be as simple as the set screw not tightened down properly from the motor to the auger shaft – Motor is running but shaft is not turning due to secure connection. Double check the motor to the auger shaft connection first. Happy to help and get everything back to 100%.
Thanks,
ESESstoves
Hi
I have a MT Vernon AE witch blew the ignighter “again” replaced it as usual
and now the ignighter does not get hot
i have no voltage at the connection to the motherboard; i suspect there must be a fuse somewhere could you confirm if i am
on the right path and if so where is the fuse and how do i get to it to replace it
Thanks
Alan,
Thanks for contacting us, happy to assist. Most igniters that blow fuses on the MTV AE’s burn up the 2 wire plug between the board and power supply. Look for the discoloration on that 2 wire plug and those wires. Let us know if you require a new 2 wire plug or any other parts. We stock all items for the Mt Vernon AE line and guarantee the best prices.
Thanks,
ESESstoves
Have a older model Santa Fe. Stove starts feeds and burns fans/ blowerturn on as well. Burns 5-10 minutes pellet feed slows cools off and stops. I can see and hear auger motor spinning intermittently in both direction. If I reset, change to higher fan speed or toggle thermostat stove will restart but then fail to continue to burn
Thanks for contacting us Bill, happy to help. In most cases this would be an issue with the Thermocouple in the stove. The thermocouple hangs over the burnpot and acts as a proof of fire. After start-up this device senses the heat and triggers the stove to run into normal operation and feed fuel based on your heat selection. Pull off the thermocouple ceramic cover and inspect the thermocouple. The two wires should be welded to a ball at the tip. In over 90% of the cases when a Santa Fe goes out/stops feeding pellets after the first 5-10 minutes it’s a thermocouple failure.
If you need a new thermocouple here are the links. Any other questions please let us know.
OEM: https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/
Cover: https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/
Thanks,
ESESstoves
Alan, One of our other technicians supplied some input that we wanted to share.
Yes there is a fuse in the board. Must disconnect all harness leads and separate the black plastic board housing. Four or five small Phillips screws.
What kind of igniter is being used? Should be the black wire type. Also recommend replacing the original igniter wire harness with the new inline fuse type.
If original board, these were/are problematic with respect to the igniter circuit. These boards used “cold solder” technology and this didn’t stand up very well to the higher igniter voltage and amperage draw.
Hope that is helpful, any questions please let us know.
Thanks,
We bought a house with a Quadra Fire Santa Fe pellet stove but the auger will not feed the fire pot. Seems as though the thermostat, receiver and call light all work as they should but no pellets are getting to the pot. The auger isn’t even turning. Any assistance is greatly appreciated.
Bud,
Thanks for contacting us, happy to assist. Besides the auger motor itself, there are a couple other safety features in the Santa Fe that can prevent the auger motor from turning such as the vacuum switch and high limit switch. I would suggest starting with the simple things first.
1. Make sure the front door is closed tight and the gasket is sealing tight all the way around. Any air gaps here and it will trip the vacuum switch not allowing the feed motor to run.
2. Make sure the unit and venting is cleaned with no obstructions or heavy ash build-up – same thing here, restriction of air in the stove or vent will trip the vacuum switch
3. Make sure the combustion/exhaust blower appears to be running at full voltage on start-up – if it’s not it will not lock in the vacuum switch allowing the auger motor to feed
3. Check your high limit switch to see if it’s tripped. Small switch the size of a quarter, usually located on the auger tube shaft or back firewall – should have a small button in the middle that can be pushed to reset.
4. You can pull your auger motor out and run to direct power to see if the motor itself is running correctly. You would create a test cord so you could plug into direct wall power.
Hope that helps, any other questions please let us know. Should you need any parts we stock virtually everything for the Santa Fe and guarantee the best prices.
Thanks,
ESESstoves
Good Morning,
I have a Quad MT VE AE. After initial startup the fire goes out. Seems like it isn’t getting to temp properly so I replaced the TC, yet I’m still getting the “min fire pot temp” error. The fire starts initially but then after a few minutes dies down and goes through the process all over again. I’ve thoroughly cleaned the exhaust fan and the auger feed tube. I also noticed that the auger motor will turn during the startup phase but then stops. I never reach ss-LOW. Ive tried priming the burn pot with extra pellets to see if I can force it to temp and get to SS-LOW but that doesn’t work either. Any ideas? I do have the old style vacuum switch that is a metal square. Initially I was thinking it was a sensor like the optical sensor or snap disc but now Im second guessing myself about the vacuum switch. TIA Matt
Good morning Matthew,
I ran this past our lead tech Frank and here are his notes.
• Considering that the only error showing up is “MIN FIREPOT TEMP” makes this is a fuel delivery issue. Sounds like either automatically or with addition manual feed there is enough flame to potentially send the proper TC signal to the board to initiate the second phase of fuel delivery.
• The startup process for all Quad controls is approximately 60 seconds of start charge and then wait for TC proof of fire. As with all Quads the feed cycles are paused until POF is detected.
• In the case with the AE control the feed motor is a dedicated circuit as is the vac switch. If the vac switch was defective it would indicate its own error display.
• In order for the photo eye / reader disc to send out an error the feed motor circuit would have to be energized.
Conclusion – feed works for startup only, no vac switch error, no auger jamb error = likely a faulty control boardConsidering the cost it might be considered to test this conclusion first.
Some things to check out – Vac switch, is the block in the center of the switch loose or tight. Hopper, vac out fines that accumulate at the bottom of the hopper every 25 – 50 bags.
Let us know what you find, happy to assist.
Thanks,
ESESstoves
Follow up on earlier question. From Bill 12/24/2018. Replaced thermocouple still shuts down soon after convection blower starts due to lack of pellets feeding in. After the convection blower starts the auger turns in both directions alternating. The time the auger turns seems to be the same. It’s seems that the auger turning to feed pellets is counter acted by reversal so the end result is little or no pellet feed. What do you think?
Bad control box I have replaced once already worked normally for a while then began shutting off after 10 minutes. Maybe the new box is bad seeing it signals the auger to turn alternately in both directions the same amt of time.
Bill
I have a mt vernon AE, I recently replaced auger motor and it starts up fine a turns clockwise. All of a sudden it starts turning couter clockwise and stays that way. After I replaced the auger motor it worked for about a month then the auger showed jammed. When I dug into it futher i am thinking the auger shouldn’t be changing direction and shouldn’t be running counter clockwise when calling for pellets.
I have a Castile Pellet stove Insert. I recently replaced the auger motor and its working and feeding pellets fine. Issue is that when I try to put the fan speed into low it stays in the medium mode. Medium and high work fine but when i switch it to low it stays in the medium speed. Any ideas ?
Bob thanks for contacting us, happy to assist. The Low, Medium, High Toggle switch on your Castile is adjusting all motors – Combustion, Convection, and Auger Motor. Are you referring to the Combustion/Exhaust fan or the Convection/Distribution fan? In most cases if a motor/blower is not adjusting when going from High to Med or Med to Low or any combination thereof, it’s generally and issue within the control box and the voltage signal it’s sending to that motor/blower.
Happy to help – We do stock all parts for the Castile and guarantee the best prices.
Thanks,
ESESstoves
Trent,
Thanks for contacting us, happy to assist. The auger motor in a Mt Vernon AE is Clockwise, that is the correct rotation. In design, if there is a jam or high enough torque is encountered, the motor is designed to spin counter clockwise so it doesn’t damage the motor gears. You’ll want to closely inspect that auger shaft tube and the auger flight – It sounds like something is creating the binding/jams. If you are using other biomass fuels such as corn, wheat, sunflower seeds – Make sure you are screening thoroughly before adding to the hopper to avoid stalks, husk pieces, etc.. from being in the hopper. If you are just running pellets, we recommend allowing the hopper to run completely empty about once a month so that accumulated sawdust does not gather in the base of the hopper. This accumulated sawdust is known for creating jams.
If we can be of any other assistance please let us know. We offer all parts for the Mt Vernon AE and Guarantee the Best Prices.
Thanks,
ESESstoves
Okay. I contacted you on Jan. 7 and did everything you suggested. Hot wired the auger motor-OK. Reset and tested the snap disc-OK. Checked the continuity of the vacuum switch-OK. Cleaned it out again. When I power it up the blower seems to be running fine. The control board flashes blue, so it seems fine. Any other suggestions? Please?
Hey Bud,
The blue flash from the control board indicates thermocouple temperature reach. If you’re experiencing the unit not going into low and staying in medium or high, the only thing I could think is something internal in the board. We do offer a service where we can test the control box. You can email us direct at [email protected].
Hello, I currently have the Quadra fire classic bay 1200i. The red call light stays on but nothing else happens. We push the reset button and nothing happens. The stove worked fine yesterday. If we unplug it and plug back in the exhaust fan runs for 15-20 minutes then shuts off, no pellets drop I have cleaned the auger feed and hopper so I don’t believe it’s jammed. Any ideas?
Taylor,
Thanks for contacting us. Let’s check the simple things first.
1. Thermostat and thermostat wire connection on the terminal block. Make sure the thermostat wires are secured. Inspect the wires and the thermostat. Troubleshoot by removing the thermostat wires and jumping that terminal block with a small wire/large staple
2. Check your high limit snap switch – Typically located by the upper auger tube on the 1200i. This snap disc should have a reset button in the center of it. Have the stove unplugged, push the rest, and see if anything changes.
Let us know what you find, happy to assist.
Thanks,
ESESstoves
Hi I have a mount Vernon older style pellet stove. I need to adjust the auger feed. Do I need to remove the pellets so I can adjust the rod. Thanks Greg
Thanks for contacting us Greg, happy to assist. Yes, inside the hopper you should have a pull slide which will adjust how many pellets are let into the auger shaft. It is easier to move the slide up or down when there are less pellets in the hopper. Additionally, if you have the newer style clear control box in the unit, there is an adjustment dial on the control box to increase the auger feed rate by 10%.
Any other questions please let us know. We stock all parts for the original Mt Vernon and guarantee the best prices.
Thanks,
ESESstoves
I have a Quadra fire 1200 and when it operates I love it…but…my current problem is that if I turn the thermostat back to 60 from 70 the fan stops ~the stove is hot and there is a fire in the pot. I have been leaving the top open to stop the pellets dropping and the stove cools then turning the thermostat back then I best unplug it for a few minutes or it will not start back up when the temp drops. Always a dance with this picky baby. I hope this answer is not here I did read lots of great questions and answers!
Thanks for your assistance
Nona,
Thanks for contacting us. Not a common issue here that we run into. I assume you are referring to the combustion blower/exhaust fan stopping when you turn the thermostat temp down. The exhaust fan in the 1200 is directly controlled by the control box circuit board. There is a timing sequence in the board on how long that fan operates once the unit is shut down. If that fan is shutting down like you say when you turn the thermostat down, most likely it is an issue with the control board. We do offer a service where we can test your control board for you to determine if it is indeed an issue with the board. You can email us direct at [email protected]
Here is a link to the board if you want to take a look. https://pellethead.com/product/quadrafire-control-box-3-speed-circuit-board-oem/
Any other questions please let us know. Happy to help and get you back to 100%.
Thanks,
ESESstoves
I have a cb1200 that with a call for heat comes on then after the initial start up stops feeding and shuts down. As long as I push the reset button it keeps running. All snap disks are good. Pressure switch tubing is clear.
Joey,
Thanks for contacting us, happy to help. Based on what you are describing there is an issue with your Thermocouple (Probe hanging over the burnpot). The thermocouple acts as a proof of fire. After initial start-up once temp is reached, the thermocouple will give signal to the control board to allow the auger to feed fuel in normal operation. First inspect your thermocouple. Pull off the ceramic cover tube and inspect and also inspect the thermocouple connections.
If you need a new thermocouple here are the links. We guarantee the lowest prices and fastest shipping.
OEM – https://pellethead.com/product/quadrafire-thermocouple-35-oem/
Aftermarket – https://pellethead.com/product/quadrafire-800-1000-1100i-1200-1200i-thermocouple-35/
Thermocouple Cover Tube – https://pellethead.com/product/quadrafire-thermocouple-ceramic-cover-tube/
Any other questions please let us know.
Thanks,
ESESstoves
I have a Quadra-fire castile insert that the auger keeps jamming/binding. Any ideas?
Duane,
Thanks for contacting us. I would first suggest removing all fuel from the hopper and sucking out any accumulated fines/dust. Accumulated sawdust from the pellets is notorious for causing auger jams. You can then pull the auger shaft all the way out and inspect to make sure nothing seems bent or out of the ordinary. If you are still getting jamming/binding, then more than likely it’s a torque issue with the motor and/or the auger motor is getting weak.
Any other questions please let us know.
Thanks,
ESESstoves
I have a quadra fire santa fe, it starts and the blower will kick on. then it will stop feeding pellets and the blower stops. stove then shuts off. I hit the reset button and it feeds pellets, ignites, warms up until blower kicks on then will shut off again. never have check snap disc, should I start there
Thanks for contacting us Ty, happy to assist.
I would suggest first inspecting your thermocouple. More than likely the thermocouple is not locking in after startup to keep the unit going. During startup it may be getting warm enough to lock in your convection snap disc for a brief period of time before it goes under temp and the snap disc opens shutting off the blower.
Here is the Thermocouple’s for your Santa Fe should you require a replacement-
OEM – https://pellethead.com/product/quadrafire-heatilator-ecochoice-thermocouple-14-oem/
Any other questions please let us know.
Thanks,
ESESstoves
I have a Quadra Fire Castile. The auger motor feeds fine except it makes an intermittent knocking sound. The knocking seems to coincide with the feeding of pellets. Can the auger motor be oiled or is it time for a new one.?
Hey Mike,
Thanks for contacting us, happy to help. The auger motor in your unit is a sealed motor so oiling will not do anything. I would suggest cleaning out the hopper and pulling out the motor and auger shaft. See if there’s any abnormalities with the auger shaft or anything that could be obstructing in the auger tube. If everything looks normal, than more than likely it is an internal issue with the auger motor. If you do need a new auger motor the link is below. We do guarantee the best price with fast shipping.
Thanks,
ESESstoves
Hi there
I have a cb 1200 I. My question is about the control box. All I have is a solid blue light and can’t reset nothing. The blower also runs for about 15 seconds shuts down pellets drop then nothing.
Thanks in advance Clint
Hey Clint,
Thanks for contacting us. It depends on what generation control box is in the unit. Here is a video that covers the newest style control box and how to program and what the lights mean – https://www.youtube.com/watch?v=mgfUCtbzU5c.
I would suggest you do a hard reset of the stove by unplugging and then plugging back in. Check all basic connections and make sure the unit is thoroughly cleaned. Based on what you are describing it could very well be an issue with the control box, but it’s always important to check the simple things first.
Thanks,
ESESstoves
Hello, I have a CB 1200, approx 10 years old has been trouble free.
I performed a full cleaning. At next fire up, stove wouldn’t start. Found a flashing yellow lite, found the TC to have a broken wire at the twist and replaced. ( we had to unplug unit to reset yellow flashing lites). So thermostat on, red call lite, pellets drop, fire begins. No green or red lites at box, fire goes out. If you continue to hit reset it will keep running. While running, I have 115 ea. Side of vac switch and ea side of #3, #1 has 115 at one side (normal) #2 has 16.2 each side(?)As the fire is going out, power into the vac switch stops, maybe normal for shut down mode. Replaced control box no fix.
Also while running, and fire on the TC, it reads up to 24 with meter set to 200m dc. Black probe to yellow stud, red probe to red. Any help appreciated! Thx Matt
Matt,
Thanks for contacting us, happy to assist. I have passed your message along to our lead tech and will follow up with you as soon as I hear back with his thoughts around everything here.
Being you did just replace the board, it’s important to make sure the control board dial is set correctly based on your unit. This video link below will give an overview. Again, I will follow up further as soon as our tech responds back.
https://youtu.be/mgfUCtbzU5c
Thanks,
ESESstoves
Matt,
Here is some info from our lead tech:
Still has the characteristics of a bad Thermocouple (TC). Switched wires or wrong polarity would illuminate the amber lite. What is the new board set to? To determine if the TC is responding to heat the TC needs to be monitored for millivolt output. I would have to dig into the numbers but somewhere around 2.1 for green light (200 degrees) and 3.2 for red light (600 degrees). Just my recollection at this point. The stove only has to achieve 200 degrees for the feed system to start normal cycles. The other numbers have no consequence for this issue.
16 volts at the #2 switch is because the 1200’s have #2 in series with the t-stat circuit which is a 24 volt system.
Matt,
One of our other techs also wanted to add these notes: Is the new TC correctly placed over the firepot with the cover on all the way?
How about bypassing the thermostat? Sounds like start up works fine but fails to continue after the pre-programmed start up. Would be good to rule out a potential thermostat issue. Simply pull out the thermostat wires from the connection block and put a jumper wire or large staple in place to bypass for testing.
Hey Matt,
Another note our lead tech sent over this morning-
Follow-up, two other items relating to this problem:
1. Excessive fines build up at the bottom of the hopper restricting fuel delivery. All it takes is a 20% shortage of start charge to affect TC performance.
2. Hopper feed restrictor too far closed can also affect TC performance. 1200 FS = about 70% open and 1200i = about 60% open.
Thanks,
Hello, thanks for the quick responses. i tried to jump the stat, no luck, wondering if the new TC is not sending the right milli volts, as it gets to 24 while on 200 m vdc, black probe to yellow, red to red stud. the control box is on 1 as per the cb 1200. it runs only a short time and volts are lost at the Vac switch quickly and it seems the igniter shuts off quick as it starts up good, but dies quick and leaves pellets unburned at times. the hopper is clean, i probably over clean this stove at times.
Certainly our pleasure Matthew. I ran this past our lead tech again, and he has a few questions here.
Voltage will drop off at the vac switch after about 60 seconds.
1) This is a freestanding 1200 or an insert 1200 model?
2) What does the vacuum switch look like, shape and color?
3) Is a green light illuminating on the control board after the fire starts??
4) Unburned fuel. Is there actually sustained fire?
I only want these four questions answered at this time. There are no questions about voltage or current.
Let us know Matthew, thanks.
07 castile pellet insert. Stove starts up
runs for about 30 minutes shuts down will not restart until i push in the manual feed button. I’ve replaced combustion fan, auger motor, control box, #1 and #2 snap disc. Ive also bypassed #1 snap disc no change. Bypassed #2 no change. Bypassed vacuum switch no change. Cleaned stove no change. Dealer set control box at 4. Last one i had in was set at 6. Checked tc all is good there. Any ideas to help me resolve this issue would be appreciated. Thanking you in advance, Tim Carr.
Hey Tim, Happy to help. Our lead Tech has a few questions here. Let us know and we’ll see how we can assist here.
What is meant by “checked TC and all is good”. How was it checked?
It runs for 30 minutes? The start-up charge is 65 seconds and stops to wait for TC proof of fire. Do any pellets drop into the burn pot between the initial startup fire and when it shuts down?
Any green or red light illuminated on the control board.
Should be set at 6 but setting is not the problem.
Hello,
I have a free standing Quadrafire 1200. I seem to be having the same problem Matt is having. I have replace the TC and have tested all snap disks. before replacing the TC pellets would not feed. Control box had blue lights and blinking amber. Now that I have replace TC the stove feeds and starts up when turned on but thats it. no more pellets are fed to the hopper. The control box now only has the blue light at start up. No other lights come on including green yellow or amber. The stove will feed if you hit the reset switch.
Thanks for your continued support.
JR,
Thanks for contacting us. That’s interesting. The TC does not have anything to do with the control boards pre-programmed start cycle. After the initial pellets drop and light is where the TC comes into play as proof of fire. Once it senses proper temp it will signal the control box to feed fuel in normal operation based on your setting. Just as an experiment, maybe throw an extra half handful of pellets into the firepot prior to start-up. This way we can ensure the unit is getting hot enough for that TC to register proof of fire. Depending on pellet type, length and where the feed slide is set, sometimes it does not get hot enough during the start-up cycle. Let’s try that first and go from there.
Thanks,
ESESstoves
Good afternoon,
1). Free standing CB 1200
2). Vac switch is silver color, left side of unit, hose runs to auger.
3) no green or red lites ever illuminate, just the blue flashes at start
4) it burns a fire initially, but goes out unless reset is pushed
Thanks, Have a great weekend! Matt
Good afternoon,
Well I seem to have the same problem as Matthew. I have the free standing 1200. Only the blue light comes on. Only thing that is different is I have been reluctant to change the control box since it did not work for him. My vacuum switch is the newer white/black plastic.
Hopefully you can help us both or if Matthew figures out the problem you can pass that information along.
Thanks
Jim,
Can you provide us a further breakdown of exactly what is going on with your 1200? Also let us know the approx age of the unit.
Happy to assist.
ESESstoves
Hello, I have a Quadra-fire Conrour. The stove starts and goes to the thermostat set temp. During the shutdown the exhaust fan shuts off quit early in the shutdown; there is still red hot coals in the burn box. After the convection shuts down, I’ve had unburnt pellets fall into the burn box creating smoke inside the house. I replaced the control board, but the exhaust fan still shuts down with hot pellets in the fire pot. Any suggestions?
Hey Tim, Thanks for contacting us, happy to help.
Let’s first time the exact minutes from the time that the call light goes out until the comb fan shuts off. All vintages of three and four speed boards have it programmed for exactly 20 minutes.
Let us know what you find.
Thanks,
ESESstoves
Ok Jim and all, my new aftermarket TC was wired wrong. I swapped the terminals placing red on top, yellow bottom, all good now. Normal config should be red bottom going to ground, yellow top increasing milivolts as heats applied. My yellow was reading neg. volts. Buy OEM, I was ready to here from PH, great price. Thanks all, good luck, Matt.
Hello,
I wanted to thank you for this forum and all the information and help you provide everyone. I also want to thank Matt H. for continuing his posts and advising of his outcome. So for me it was switching the wires on the TC as well. I will no longer be dealing with my local Quad dealer and definitely be doing all my business here. Thanks again for everyones support!
Thanks Jim! Very glad to hear this was helpful. Any other questions or future needs please let us know.
Thanks,
ESESstoves
Very glad you figured this out Matt and shared with the community here. Any other questions or future needs please let us know.
Thanks,
ESESstoves
Hello, I have a Quadra-fire Mt Vernon pellet stove. It is about 12 years old and has been working great up until the last year. Earlier this year the main control board failed. The stove quit working and the control board had an electrical overheating smell. I replaced the board and the stove operated properly for about 2 months. Today sparks started shooting out of the area where the control board is mounted. The stove quit working again. I don’t want to put another control board in the stove until I find out what is causing the problem. Any suggestions where I should start looking?
Hi I have the CB-1200 quadra Fire I replaced the exhaust fan motor that was making noise and was now running better than ever , now I can’t get the pellets to drop or the pot to heat up , the red light turns on and the exhaust fan motor goes on, but I opened up the door and also opened up the compartment Obove the ash tray taking out the 2 screws . The igniter won’t get hot which won’t make the pot get hot , which I guess would mean the thermocouple can’t sense heat , is it the igniter? Or possibly any other thing ? All areas are clean learned over the years several places to clean and there clean
Hey Pat,
Thanks for contacting us, happy to help. That igniter should be cherry red after about two minutes of the unit being turned on. If that loop igniter element is not getting red you will want to check that. You can use a basic multi-meter and check the ohms. We can let you know the operable range. As for pellets not falling during start-up, that would be something else. If the front door or ash door is open it will trip the vacuum switch and pellets will not drop during start-up. It’s also good to make sure there is no ash blockage in the stove or vent – this will also trip the vacuum switch. Depending on the year, the fuel hopper door lid may need to be closed or that will trip the vacuum switch
If your exhaust motor failed in operation the stove may have gotten too hot and tripped the high limit switch. The high limit switch in your model should have a little reset button in the middle.
Once pellets drop and light is where the thermocouple comes into play. It senses temperature and provides indication to the control board on when to go into normal operating mode.
Happy to help anyway we can.
Thanks,
ESESstoves
Tom,
Thanks for contacting us. Do you have an original Mt Vernon with with the 4 Speed Control or do you have the Mt Vernon AE model? Just want to verify that first.
Happy to help.
Thanks,
ESESstoves
Tom,
We do need to know if you have a an original Mt Vernon or Mt Vernon AE to better assist. Our Tech also inquired: Also, what was the stove doing when sparks were seen?
1. Off, nothing running.
2. In start up.
3. Stove running and producing heat.
Guesses-
1. 4 speed board = direct short in the control board base.
2. AE = Power supply to igniter circuit.
Happy to assist.
Thanks,
ESESstoves
Hi, we have a Quadra Fire Countour. It will no longer start. If we manually start it, it will work. I have replaced the snap disk #2, the other snap disks are ok. There is no power going to the igniter after testing. The red call light comes on with the thermostat, but never runs. There is also a small red light always blinking on the control box.
Have classic Bay quadra fire 1200 fs. Was running fine, then last night stopped working. Hit reset button and got nothing. No click, no pellets dropping. Just the red light and exhaust fan running. Had to unplug stove and plug back in. Worked for one cycle then does same thing when thermostat calls for heat again.
Thanks for contacting us Spencer, happy to assist. Let’s start by checking the simple things first.
1. Make sure that the front firebox door and ash pan door are sealing and closing properly. Depending on the year, some 1200 models had a vacuum trip switch in the hopper door as well. Make sure that is closed.
2. Let’s bypass the thermostat to see if our issue is there. Pull the thermostat wires out of the little rear terminal and put a wire or large staple in place to create the circuit there.
Let us know what you find.
Thanks,
ESESstoves
Brenda,
Thanks for contacting us. So if you manually start/light your stove it functions fine through start-up and normal operation? Is it just your ignition that is the issue?
It still will be good to get an ohm reading on the igniter itself – If you have a white wire igniter, ohms should be 35.5 – 43.5. If you have a black wire igniter, ohms should be 43.5 – 53.5. Let’s make sure the igniter is 100%.
If the igniter is fine and you test the voltage from the lead wires coming to the igniter and you are not getting any reading, then let’s track those wires back. Make sure the stove is unplugged and physically inspect the wires all the way to the Junction Box (Where all the wires come in and the control board board is seated).
If everything looks normal with the wiring, Let’s pull the control box out and then install back in.
If there are no changes and the wires coming to the igniter have no voltage coming through when the stove is on and calling for heat, then it most likely is an issue with the Junction Box, Control Box or a combination of the two.
Happy to assist however we can. We do stock all parts for the Contour and guarantee the best prices.
Thanks,
ESESstoves
Why does It’s click And both lights blink
Chris,
Thanks for contacting us. If you can let us know your make, model and year stove along with what is exactly going on and which colored lights are blinking that will better help us to assist.
Thanks,
ESESstoves
My Castile Quadra-Fire pellet stove insert we replace the auger motor the auger no matter what temperature is on will not stop running even when the temperature is all the way off I’ve tried everything don’t know what to do
Hi there Karen, I just messaged you back on your YouTube channel comment as well. We are happy to help get everything figured out for you here. Feel free to message back with all the details or you can call in to speak directly to one of our technicians. 800-236-6647.
hi need help I have a quadra fire free standing castile . will not feed pellets right from start. new control box ,thermocouple,and vacuum switch.bypassed snap disc 2,vacum switch still nothing.all cleaned out and sealed tight.heres the thing . I can hand feed until hot then auger will start feeding pellets. sometimes that will not work. . from start blue light works and no yellow light from thermocouple. also using reset button will not work either.
Terry,
Our parts manager emailed you direct, just wanted to relay his response here as well. Happy to help anyway we can.
1)combustion fan running?
2)call light on?
3)pressing reset switch interrupts call light?
4)what year Castile?
5)control board part number?
6)how many blue flashes when first plugged in.
7)wall outlet voltage? GFCI?
Thanks,
ESESstoves
I have a older Quadrafire CB1200, I did my beginning of the heating year clean out of the stove, went to start it up and combustion motor came on but that’s it. The red reset light didn’t come on at first. Paid a little attention to all wire connections and still nota. I then blew on the thermostat on the wall and looked down and red light was on. Auger still didn’t work. Jumped auger wires and direct wired and it and it worked fine. Jumped the vacuum switch, auger still didn’t work. What I do notice is there is a green and red light on the side of the gray control box. Green light stays on Red light keeps flashing. Now I do know I have to replace seals on door because towards the end of last year the stove would put smoke in house on start-up, at times. Once it was going no more smoke. Any suggestions would be great. Is there a way to test control panel?
Thanks for contacting us Ralph, sincere apologies on the delay here as we didn’t see your message until today. Have you checked the high limit switch in your 1200? If that safety switch trips it will break connection to the auger motor. Yes, gaskets need to be tight around the front door and ash door. It would be rare that these would be so loose that smoke comes out however. Keep in mind that your stove’s firebox is under negative pressure meaning it is always sucking air in. Leaky gaskets can trip the vacuum switch and make for a very lazy inefficient fire so they should be checked every few seasons and it’s good to make sure there is a tight seal all around. Generally speaking if smoke is smelled upon start-up that would be coming from the exhaust. Double check the exhaust to vent pipe connection and all vent pipe connections going out the wall. Make sure you have high temp silicone sealant on each connection point. Have you checked your combustion fan? Should be running near line voltage on start-up and to lock in the vacuum switch. The Control Box can be tested, yes. We do offer a service for testing. Let’s check these other items first before we determine if the board needs to be tested. Keep us posted. Thanks
Hi, I have a castile had a tech come out and tell me auger motor is bad. Everything worked but not dropping pellets. Bought new motor and replaced myself. Still not dropping pellets. Hit switch on the snaps and still nothing. Blue light blinks, sounds like it starts up but no pellets. Red call light comes on fine. Not sure if I need to replace #3 snap or if its the board????
Hey Whitney, thanks for contacting us, happy to assist. Both the Vacuum Switch and High Limit switch are in line with the auger motor and can prevent the unit from feeding if they are tripped or faulty. You can bypass these switches 1 at a time for troubleshooting purposes. (Never want to leave a safety switch bypassed). Video links below to assist. Keep us posted with what you find.
Let’s also make sure the unit and venting is thoroughly cleaned and that the door gasket and ash door gasket are sealing tight all the way around. Ash blockage or weak door seals will trip the vacuum switch. Also, double check your combustion blower – should be running near line voltage on start-up to lock in the vacuum switch.
Creating a Jumper Wire: https://youtu.be/FDVkbsHS95U
Vacuum switch overview: https://youtu.be/pHeQzUmSlIE
Limit Switch overview: https://youtu.be/3nMvhuuvDao
Hello,
I have a 5 year old quadra fire trekker. We had a power outage and now when the unit comes on the auger motor continually drops pellets non stop.
Thanks for contacting us Dan, happy to help. With the auger motor continuously feeding, it sounds like the power outage created a surge that damaged the circuit board in your Trekker. In most cases when something like this happens a replacement circuit board is going to be the solution. We do recommend a surge protector of at least 800 joules be in place to protect the circuitry in the event of an outage or electrical spike.
Circuit Board Replacement: https://pellethead.com/product/quadrafire-trekker-trekker-insert-control-circuit-board-oem/
Surge Protector: https://pellethead.com/product/belkin-surgecube-outlet-surge-protector-1080-joules/
Any other questions please let us know.
Thanks,
Hello, I bought a replacement auger for my castile. Installed it. however it is pushing the pellets out instead of pulling them in. in reverse I guess. Any suggestions
Thanks for contacting us, happy to help. Let’s switch the black and red connecting wires. This should allow the auger motor to turn in the proper direction. Keep us posted, we’ll make sure everything is 100%.
Appreciated,
Hi I have a 20 year old Quadra Fire Pellet stove that only drops the pellets when I manually press the button. I have had two different professionals come in and replace the mother board and the igniter but it still is not dropping pellets on its own.
Thanks for contacting us, happy to help. Do you know which Quadra-Fire Pellet Stove Model you have? Happy to provide some advice on what you can check to solve the issue.