The Heatilator Control Box is used on the PS35, PS50, and CAB50 pellet stove models; factory part number SKU’s SRV7058-172 and SRV7058-188. Check out our new and refurbished options. Prior to replacement/installation you will need to set the dial on the control box based on your model for proper operation. Below is an installation reference sheet that will cover correct dial settings. Always be sure to have your stove unplugged from wall power prior to working with any of the circuitry or components. We highly recommend a surge protector of at least 800 joules to prevent surges or spikes from harming the control box.
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I purchased a new control board and once it was installed it did nothing.
My order # is 309790. I called customer service and they said I had to file my claim on line, but I don’t see a spot for that.
I’ve already replaced the igniter and thermocouple. I have had a tech out to my house and he is stumped as well. He suggested getting a new wire harness as he can se power before the control board.
He did open my original board (10 -12 yrs old) and couldn’t find any obvious signs of malfunction on it.
I’m still waiting for a call back from your customer service department on the correct part for the wire harness and a cost. This Friday will be two weeks since I called in for help.
I’d really like my pellet stove to work – Heatilator Echo Choice CAB 50
Thank you for the message Heather; very sorry to hear about the situation here. We will work diligently to find solutions to the problems at hand. I have messaged the management team this morning with the details and we will follow-up very shortly with a plan of action.
Appreciated.
Hi Heather,
I have heard back from management and have reviewed the notes we have on file for you. I do see that our customer service representative, Lea, emailed you regarding getting the warranty claim of the control box along with details and options regarding the wire harness on 03/21/2025. I will provide a recap here and you can call in and ask for Lea S. and she will make sure to get you taken care of right away.
– The control box can be warrantied with the manufacturer. Lea will assist with that process and help you get a replacement control box if you want to go that route.
– The wiring harness is a special order part from the manufacturer for us. We can get out an order for it this week, typically special order products will take 1-2 weeks for delivery. The wiring harness for your CAB50 is part number SRV7058-150 and runs $256.00. It’s important to note that we can’t accept returns on special order items. We understand you really want to get your stove up and running as soon as possible. You may find other sellers online that stock this item that can get it to you quicker. If you would like to order through us, Lea will be happy to help and get that on the way.
You can message back here, or call in directly at 800-236-6647 and ask for Lea S.
Appreciated.