Quadra-Fire Mt Vernon AE Service & Troubleshooting Support

The Quadra-Fire Mt Vernon AE is one of Quadra-Fire’s best selling models. Earth Sense stocks virtually all parts for the Quadra-Fire line including the MTV AE models. With one of the strongest certified tech teams in the Country, we are confident we can assist providing the professional expertise and parts needed should you require service assistance on your model. Browse Quadra-Fire Parts

Robert Writes In: 

I’m having some issues with the thermostat which goes back to the “wake up screen” or other error messages. If I unplug the stove it seems to solve it. Just wondering if this is a common issue and whether there is an updated model or something else going on with the stove?

Mr. Pellethead Replies: 

The issue here is likely as simple as the thermostat wire connections.  Three wire system, Red and Green are for power and White is for communication between the wall control and main board.  Dashes in the upper left screen would indicate problems with the white wire connections.  Cycling the wakeup screen is a loose connection of the red or green or both wires.  The interruption could be the crimped connectors at the stove terminal block or the connections inside the wall control.  Could also be a pinch of the t-stat wire between the wall control and the stove.

  • dgmoore says:

    My Quadrafire Mt Vernon AE stove has been great for the past ten years even though I’ve had to replace everything from the baffle and firepot to the auger assembly. My problems have been in finding listed Quadrafire parts by the part number. The ash drawer catches were worn out and none were to be found except at a local hardware store. Now, I can’t find a dealer who can assure me that the door rope gasket, p.n. SRV7034-177 is correct for my stove. Can I always trust the manufacturer’s part number?

  • Dustin heaton says:

    Ive lost fuel selections on my thermostat

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